Fare Loader Senior Supervisor

ATI Business Group; Tangerang Selatan; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

ATI Business Group is seeking a Fare Loader Senior Supervisor to lead day-to-day overseas operations, directing a 50+ person team through Team Leaders and ensuring targets and client SLAs are met. This role emphasizes strengthening client relationships, driving continuous improvement, and providing proactive operational reporting to the Manager.

The ideal candidate has leadership experience with large teams, travel or fares/ticketing exposure, strong analytical skills, and fluent English.

Qualifications

• Bachelor's degree in any major; travel, airline, fares/ticketing, or customer-facing operations is an advantage.
• Experience leading large teams through Team Leaders or similar roles.
• English fluency (CEFR C1 or above) with strong communication skills.

Responsibilities

• Oversee daily distribution operations to meet SLAs and ensure accuracy and productivity.
• Lead, coach, and support Team Leaders in managing team performance and development.
• Act as escalation point for operational issues and ensure timely resolution.
• Support the Manager in client communication, reporting, and performance reviews.
• Monitor performance, identify improvements, and drive operational efficiency.
• Foster team engagement and ensure consistent service delivery across the operation.

Skills

Leadership experience

Team leadership

Analytical skills

Data-driven performance

Excel skills

Client communication

Education

Bachelor's degree

Job description

Are you an experienced leader who thrives in managing large teams and navigating a fast-paced operational environment? Do you have strong analytical skills, excellent communication abilities, and the versatility to work across different teams, systems, and client needs? If you're a proactive leader who enjoys tackling new challenges, driving operational performance, and building strong client relationships in an international environment, we'd love to hear from you.

We are looking for a Fare Loader Senior Supervisor to lead day-to-day operations for our overseas clients. Reporting to the Manager, you'll oversee a team of 50+ members through Team Leaders, ensuring operational targets and client SLAs are met while fostering team engagement, strengthening client relationships, and driving continuous improvement.

Key Responsibilities

• Oversee daily Distribution operations to ensure accuracy, productivity, and compliance with client SLAs.
• Lead, coach, and support Team Leaders in managing team performance and development.
• Act as the escalation point for operational issues and ensure timely resolution.
• Support the Manager in client communication, operational reporting, and performance reviews.
• Monitor team performance, identify improvement opportunities, and drive operational efficiency.
• Foster team engagement and ensure consistent service delivery across the operation.

Is this you?

• Bachelor's degree in any major; experience in travel, airline, fares/ticketing, or customer-facing operations is an advantage.
• Demonstrated leadership experience managing large teams, preferably through Team Leaders or other frontline supervisors.
• Fluent in English ( CEFR C1 or above ).
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Intermediate Excel skills, with strong data literacy and a data-driven approach to performance management.
• Versatile and adaptable, with the ability to manage competing priorities and adjust to changing operational and client needs.
• Professional and confident when engaging with clients, Team Leaders, and team members.
• Willingness to work at both Central Jakarta and BSD City.
• Ability to work flexible hours, including rotating shifts on a 24/7 schedule.

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.