Junior Networking Engineer - Incident Resolution & Growth

nttlimited; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Managed Services Engineer (L1) in Jakarta to provide proactive monitoring and first-line incident handling for client IT infrastructure. You will engage in tier-1 support via phone, chat, or ITSM tickets, aiming to keep systems operational and reliable.

Responsibilities include incident investigation, change execution, and routine maintenance, with opportunities to contribute to automation and knowledge base improvements.

Qualifications

• Bachelor's degree in information technology/computing or equivalent experience.
• Strong troubleshooting and incident resolution capability.
• Experience with ITSM processes and ticket handling.
• Ability to communicate clearly and work across cultures.

Responsibilities

• Monitor client infrastructure and services to ensure operations.
• Investigate and resolve first-line incidents and problems.
• Perform maintenance activities such as patching and configuration changes.
• Assist with knowledge sharing and process improvements.

Skills

ITSM familiarity

Troubleshooting

Customer focus

Communication

Education

Bachelor's degree in IT/Computing

Tools

Pulse Secure SSL VPN

Cisco Nexus

Fortinet

Palo Alto

Meraki

Job description

NTT DATA is seeking an entry-level Networking Managed Services Engineer (L1) in Jakarta to provide proactive monitoring and first-line incident handling for client IT infrastructure. You will engage in tier-1 support via phone, chat, or ITSM tickets, aiming to keep systems operational and reliable.

Responsibilities include incident investigation, change execution, and routine maintenance, with opportunities to contribute to automation and knowledge base improvements.