Junior Field Tech Support Specialist

KantorKu; Tangerang; On-site; IDR 54,000,000 - 78,000,000; Full time

Job summary

SIRCLO in Indonesia is seeking a customer support specialist to handle tickets, troubleshoot issues via chat, email, or in-person meetings, and engage with merchants. You will also conduct on-site warehouse visits to troubleshoot issues in the field and collaborate with technical, product, and warehouse operations teams.

This role requires strong communication, field readiness, fast learning, and meticulous documentation.

Qualifications

• Strong interpersonal & communication skills; comfortable interacting with merchants and explaining technical concepts clearly.
• Flexible & field-ready; willing to visit warehouses on-site and adapt to changing priorities.
• Quick learner & problem-solver; able to pick up new systems rapidly and troubleshoot effectively.
• Detail-oriented; ensure meticulous documentation and accurate ticket handling.

Responsibilities

• Handle customer support tickets responsively and professionally.
• Troubleshoot technical issues via chat, email, or in-person meetings.
• Build relationships and engage with merchants.
• Conduct on-site warehouse visits to troubleshoot issues in the field.
• Collaborate with technical, product, and warehouse operations teams.
• Document findings and share learnings with the team.

Skills

Interpersonal skills

Communication

Problem-solving

Attention to detail

Job description

SIRCLO in Indonesia is seeking a customer support specialist to handle tickets, troubleshoot issues via chat, email, or in-person meetings, and engage with merchants. You will also conduct on-site warehouse visits to troubleshoot issues in the field and collaborate with technical, product, and warehouse operations teams.

This role requires strong communication, field readiness, fast learning, and meticulous documentation.