Junior Technical Support (L1)

KantorKu; Tangerang; On-site; IDR 54,000,000 - 78,000,000; Full time

Job summary

SIRCLO in Indonesia is seeking a customer support specialist to handle tickets, troubleshoot issues via chat, email, or in-person meetings, and engage with merchants. You will also conduct on-site warehouse visits to troubleshoot issues in the field and collaborate with technical, product, and warehouse operations teams.

This role requires strong communication, field readiness, fast learning, and meticulous documentation.

Qualifications

• Strong interpersonal & communication skills; comfortable interacting with merchants and explaining technical concepts clearly.
• Flexible & field-ready; willing to visit warehouses on-site and adapt to changing priorities.
• Quick learner & problem-solver; able to pick up new systems rapidly and troubleshoot effectively.
• Detail-oriented; ensure meticulous documentation and accurate ticket handling.

Responsibilities

• Handle customer support tickets responsively and professionally.
• Troubleshoot technical issues via chat, email, or in-person meetings.
• Build relationships and engage with merchants.
• Conduct on-site warehouse visits to troubleshoot issues in the field.
• Collaborate with technical, product, and warehouse operations teams.
• Document findings and share learnings with the team.

Skills

Interpersonal skills

Communication

Problem-solving

Attention to detail

Job description

• Handle customer support tickets responsively and professionally
• Troubleshoot technical issues via chat, email, or in-person meetings
• Build relationships and engage with merchants
• Conduct on-site warehouse visits to troubleshoot issues in the field
• Collaborate with technical, product, and warehouse operations teams
• Document findings and share learnings with the team

Requirements

• Strong interpersonal & communication skills — comfortable interacting with merchants, able to explain technical concepts simply, and build rapport
• Flexible & field-ready — willing to visit warehouses on-site, adaptable to changing priorities, and comfortable in a dynamic environment
• Quick learner & problem-solver — fast to pick up new systems, proactive in troubleshooting, not easily stuck on issues
• Detail-oriented — meticulous documentation and careful ticket handling

NICE TO HAVE

• Warehouse/fulfillment knowledge
• Familiarity with customer support tools or helpdesk systems

SIRCLO is the leading omnichannel commerce enabler in Indonesia. SIRCLO’s mission is to maximise the potential of people and businesses through integrated technology solutions, as a means to enable them to make a leap into the future. SIRCLO’s super ecosystem serves a wide array of stakeholders, including enterprise businesses, small and medium businesses, new retail and micro businesses, as well as millions of end consumers.

Here, we work together to make the dream work

Respectful

Everyone should be treated with courtesy and professionalism

We strive to constantly pursue innovation of our products and services