Empathetic Tech Support Coordinator

KantorKu; Kota Semarang; On-site; IDR 44,640,000 - 100,440,000; Full time

Job summary

ESB Indonesia, a leading restaurant technology company, is seeking a Care Line Support specialist to resolve customer issues related to ESB products. You will provide empathetic, honest, and agile support through messaging or phone, ensuring clear communication.

Join a fast-paced team in Semarang to handle tickets, coordinate schedules, and contribute to product improvements based on customer feedback. Candidates with IT-related degrees and hardware/OS/network experience are encouraged to apply.

Qualifications

• SMK/D3/Bachelor in IT/Management or related field.
• Experience with Hardware, OS (Windows/Linux), and Networking.
• Ability to explain complex technical concepts simply.

Responsibilities

• Provide courteous answers and solutions for ESB product issues via messaging or phone.
• Proactively follow up on open tickets to ensure client satisfaction.
• Handle ticketing system and track issues to closure with accuracy.

Skills

Hardware experience

Windows/Linux OS

Networking

Technical communication

Problem solving

Empathy

Adaptability

Leadership

Team collaboration

Education

SMK/D3/Bachelor in IT/Management

Job description

ESB Indonesia, a leading restaurant technology company, is seeking a Care Line Support specialist to resolve customer issues related to ESB products. You will provide empathetic, honest, and agile support through messaging or phone, ensuring clear communication.

Join a fast-paced team in Semarang to handle tickets, coordinate schedules, and contribute to product improvements based on customer feedback. Candidates with IT-related degrees and hardware/OS/network experience are encouraged to apply.