24/7 Data Center Operations Specialist

Elitez Pte Ltd; Desa Ciranjeng; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Elitez Pte Ltd in Indonesia seeks an entry-level Data Centre Operations Associate to manage and service large scale in-country data centre infrastructure. The role covers 24x7 monitoring, incident escalation, and adherence to ITIL processes.

Candidate needs a Diploma or ITE certificate in Computing/Electrical/Mechanical, with 1 year of relevant DC experience or fresh graduates with qualifying backgrounds. English and Bahasa proficiency are required, and shift rotation is expected.

Qualifications

• Minimum Diploma in Computing/Electrical/Mechanical Engineering or related field.
• ITE Certificate or equivalent in Computing/Electrical/Mechanical.
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering.

Responsibilities

• Supports the organisation's data centre services through active 24x7 monitoring of the infrastructure
• Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
• Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
• Delivers ITIL compliance process conformance for incident, problem and change management
• Ensures effective implementations of safety, security and customer support policy and procedures
• Coordinates and provides support to contractors and vendors as well as inspecting completed work
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services
• Participates and supports internal and external audits for internal stakeholders and customers
• Generates accurate and regular reports when required

Skills

Teamwork

English

Bahasa Indonesia

M&E knowledge

Network infrastructure

Education

Diploma in tech

ITE certificate

Job description

Elitez Pte Ltd in Indonesia seeks an entry-level Data Centre Operations Associate to manage and service large scale in-country data centre infrastructure. The role covers 24x7 monitoring, incident escalation, and adherence to ITIL processes.

Candidate needs a Diploma or ITE certificate in Computing/Electrical/Mechanical, with 1 year of relevant DC experience or fresh graduates with qualifying backgrounds. English and Bahasa proficiency are required, and shift rotation is expected.