Field Tech Senior Associate

NTT DATA, Inc.; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

NTT DATA is seeking a Field Tech Senior Associate to join our Jakarta team. You will support end users in a client environment, resolve incidents, and fulfill service requests in alignment with ITIL best practices.

Working on day-to-day operations, you will handle IMAC activities for desktops, laptops, and peripherals, while collaborating with global teams to implement new technologies and improve service quality for our clients in Indonesia.

Qualifications

• 3 to 5 years of experience in End User Computing or IT support.
• Strong troubleshooting in Windows and Office applications.
• Familiar with ITIL concepts and incident/request management.
• Experience with ServiceNow or Remedy preferred.

Responsibilities

• Provide end-user support within client environments.
• Meet SLAs, CSFs, and KPIs.
• Handle day-to-day incident resolution and request fulfilment.
• Perform IMAC (Install, Move, Add, Change) for desktops, laptops, monitors, printers and peripherals.
• Learn new technologies as required by business needs.

Skills

End User Computing

IT Support

Asset Management

Windows

ITIL

Tools

ServiceNow

Remedy

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in Jakarta, Jakarta Raya (ID-JK), Indonesia (ID).

Role Responsibilities:

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologies as needed, guided by business requirements

Requirements and Preferences:

• 3 to 5 Years’ experience in End User Computing, IT Support, Asset Management needed.
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework is a must.
• Experience in using ITSM Tools like Service Now, Remedy etc.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Willingness to work on Project related OT’s.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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