Jewellery Representative

SAFIRO JEWELRY; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

SAFIRO JEWELRY in Surabaya seeks a Jewellery Representative to engage clients, understand their preferences, and guide them to the right fine jewellery pieces, creating a memorable showroom experience. You will represent the brand, build genuine relationships, and stay knowledgeable about natural diamonds, precious metals, and craftsmanship, while maintaining luxury standards and confidentiality.

This role requires a strong presentation and a passion for style.

Qualifications

• Minimum high school diploma or equivalent.
• Previous experience in sales, retail, luxury, or a customer-facing role is preferred.
• Fresh graduates with strong communication and interpersonal skills are welcome to apply.

Responsibilities

• Welcome and engage customers in a warm, professional, and natural manner.
• Understand each client’s preferences, needs, budget, and occasion before recommending jewellery.
• Present jewellery in a thoughtful and compelling way, explaining design, materials, diamonds, and craftsmanship.
• Guide customers throughout the buying process, from initial conversation to final purchase.
• Develop a strong understanding of customer needs and recommend pieces relevant to their personal style and occasion.
• Handle customer questions, objections, and negotiations professionally.
• Follow up with clients after their visit and maintain relationships for future purchases.
• Achieve individual and team sales targets.
• Represent the brand professionally in every customer interaction.
• Maintain high level of service and presentation expected from a luxury jewellery brand.
• Build trust with clients through product knowledge, honesty, and attention to detail.
• Protect customer confidentiality and company information.
• Develop strong knowledge of our jewellery collections, natural diamonds, precious metals, and jewellery care.
• Stay updated on product specifications, pricing, promotions, and company policies.
• Maintain showroom presentation and jewellery displays.
• Handle jewellery carefully and follow inventory and security procedures.
• Assist with stock checking, product preparation, and other boutique activities when required.
• Ensure customer information, sales transactions, and related documentation are recorded accurately.

Skills

Customer relationships

Communication

Sales mindset

Attention to detail

Style & aesthetics

Reading client personalities

Presentation skills

Education

High school diploma or equivalent

Job description

Jewellery Representative - Fine Jewellery

Job Summary

We are looking for a Jewellery Representative to join our team.

You will represent our brand directly to clients, understand what they are looking for, introduce them to the right pieces, and create a memorable experience throughout their visit.

You will work closely with customers who are looking for fine jewellery, natural diamonds, and pieces for meaningful occasions. We are looking for someone who enjoys meeting people, has a good eye for style and detail, communicates naturally, and knows how to turn a conversation into a genuine customer relationship.

The ideal candidate is confident without being pushy, commercially driven while still being service-oriented, and genuinely interested in jewellery, fashion, design, and luxury.

What We're Looking For

We are looking for someone who:

Has a genuine interest in jewellery, fashion, design, art, or culture.

Has a good sense of style and understands aesthetics.

Enjoy talking to people and building genuine relationships.

Naturally curious and enjoys learning new things.

Can communicate confidently without being overly aggressive or "salesy."

Has the ability to read a customer's personality and adapt their approach accordingly.

Takes pride in personal style and presentation.

Honest, responsible, and trustworthy when handling high-value products.

Pay attention to details.

Motivated by achieving results but understands that luxury selling is built on trust and relationships.

Key Responsibilities

Client Experience & Sales

Welcome and engage customers in a warm, professional, and natural manner.

Understand each client's preferences, needs, budget, and occasion before recommending jewellery.

Present jewellery in a thoughtful and compelling way, explaining the design, materials, diamonds, and craftsmanship.

Guide customers throughout the buying process, from initial conversation to final purchase.

Develop a strong understanding of customer needs and recommend pieces that are relevant to their personal style and occasion.

Handle customer questions, objections, and negotiations professionally.

Follow up with clients after their visit and maintain relationships for future purchases.

Achieve individual and team sales targets.

Brand Representation

Represent the brand professionally in every customer interaction.

Maintain the level of service and presentation expected from a luxury jewellery brand.

Build trust with clients through product knowledge, honesty, and attention to detail.

Protect customer confidentiality and company information.

Product & Jewellery Knowledge

Develop strong knowledge of our jewellery collections, natural diamonds, precious metals, and jewellery care.

Continuously learn about new collections, products, and industry knowledge.

Stay updated on product specifications, pricing, promotions, and company policies.

Maintain the presentation and cleanliness of the showroom and jewellery displays.

Handle jewellery carefully and follow all inventory and security procedures.

Assist with stock checking, product preparation, and other boutique activities when required.

Ensure customer information, sales transactions, and related documentation are recorded accurately.

Requirements

Minimum high school diploma or equivalent.

Previous experience in sales, retail, hospitality, luxury, fashion, beauty, jewellery, watches, or a customer-facing role is preferred.

Fresh graduates with strong communication and interpersonal skills are welcome to apply.

Confident and comfortable communicating with different types of customers.

Strong sales and negotiation skills.

Good listening skills and the ability to understand customer needs.

Well-presented, professional, and comfortable representing a luxury brand.

Strong attention to detail and accuracy.

Willing to learn about jewellery, diamonds, and luxury products.

Able to work with sales targets and performance expectations.

Comfortable working on weekends and public holidays according to the boutique schedule.

Based in Surabaya or willing to work in Surabaya.