Luxury Jewellery Sales Consultant

SAFIRO JEWELRY; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

SAFIRO JEWELRY in Surabaya seeks a Jewellery Representative to engage clients, understand their preferences, and guide them to the right fine jewellery pieces, creating a memorable showroom experience. You will represent the brand, build genuine relationships, and stay knowledgeable about natural diamonds, precious metals, and craftsmanship, while maintaining luxury standards and confidentiality.

This role requires a strong presentation and a passion for style.

Qualifications

• Minimum high school diploma or equivalent.
• Previous experience in sales, retail, luxury, or a customer-facing role is preferred.
• Fresh graduates with strong communication and interpersonal skills are welcome to apply.

Responsibilities

• Welcome and engage customers in a warm, professional, and natural manner.
• Understand each client’s preferences, needs, budget, and occasion before recommending jewellery.
• Present jewellery in a thoughtful and compelling way, explaining design, materials, diamonds, and craftsmanship.
• Guide customers throughout the buying process, from initial conversation to final purchase.
• Develop a strong understanding of customer needs and recommend pieces relevant to their personal style and occasion.
• Handle customer questions, objections, and negotiations professionally.
• Follow up with clients after their visit and maintain relationships for future purchases.
• Achieve individual and team sales targets.
• Represent the brand professionally in every customer interaction.
• Maintain high level of service and presentation expected from a luxury jewellery brand.
• Build trust with clients through product knowledge, honesty, and attention to detail.
• Protect customer confidentiality and company information.
• Develop strong knowledge of our jewellery collections, natural diamonds, precious metals, and jewellery care.
• Stay updated on product specifications, pricing, promotions, and company policies.
• Maintain showroom presentation and jewellery displays.
• Handle jewellery carefully and follow inventory and security procedures.
• Assist with stock checking, product preparation, and other boutique activities when required.
• Ensure customer information, sales transactions, and related documentation are recorded accurately.

Skills

Customer relationships

Communication

Sales mindset

Attention to detail

Style & aesthetics

Reading client personalities

Presentation skills

Education

High school diploma or equivalent

Job description

SAFIRO JEWELRY in Surabaya seeks a Jewellery Representative to engage clients, understand their preferences, and guide them to the right fine jewellery pieces, creating a memorable showroom experience. You will represent the brand, build genuine relationships, and stay knowledgeable about natural diamonds, precious metals, and craftsmanship, while maintaining luxury standards and confidentiality.

This role requires a strong presentation and a passion for style.