Jakarta Store Manager - Sales & Operations Leader

MatchaTalent; Bogor; In loco; IDR 120.000.000 - 200.000.000; Tempo pieno

Descrizione del lavoro

MatchaTalent is seeking an experienced Store Manager to lead daily retail operations in Jakarta and drive strong sales performance while maintaining brand standards.

You will supervise store teams, optimize merchandising, manage inventory, monitor KPIs, and ensure exceptional customer service. The role requires leadership, coaching, and the ability to coordinate with Area Managers to achieve sustainable growth across locations.

Competenze

• Bachelor's degree in any discipline.
• 3–5 years of experience in retail operations, retail management, or store management.
• Proven experience in achieving retail sales targets and managing overall store performance.
• Experience leading sales teams and driving team performance to achieve business objectives.
• Strong leadership, coaching, and people management skills.
• Excellent communication, interpersonal, and customer relationship management skills.
• Strong understanding of retail operations, merchandising, inventory management, and store administration.
• Target-driven with strong analytical and problem-solving abilities.
• Professional appearance with strong organizational and decision-making skills.
• Willing to work on shift schedules, including weekends and public holidays.
• Willing to be assigned to retail store locations across Jakarta.

Mansioni

• Lead the overall daily operations of the assigned retail store to ensure smooth business execution.
• Achieve monthly and annual sales targets through effective planning, coaching, and performance management.
• Supervise, motivate, and develop the sales team to maximize productivity and sales performance.
• Monitor individual and team KPIs, providing regular coaching, feedback, and performance evaluations.
• Ensure excellent customer service standards and deliver a premium customer experience.
• Oversee product displays, merchandising standards, store cleanliness, and visual presentation.
• Monitor inventory levels, stock movements, and coordinate replenishment with relevant departments.
• Prepare operational reports, sales performance reports, and store activity reports accurately and on time.
• Ensure compliance with company SOPs, operational procedures, pricing policies, and promotional campaigns.
• Handle customer complaints and resolve operational issues professionally.
• Coordinate with Area Managers and internal departments to support business objectives and operational improvements.
• Conduct regular team meetings, product knowledge sessions, and sales training to improve team capability.

Conoscenze

Leadership

Retail management

People management

Customer service

Coaching

Analytical skills

Inventory management

Merchandising

Store administration

Formazione

Bachelor's degree

Descrizione del lavoro

MatchaTalent is seeking an experienced Store Manager to lead daily retail operations in Jakarta and drive strong sales performance while maintaining brand standards.

You will supervise store teams, optimize merchandising, manage inventory, monitor KPIs, and ensure exceptional customer service. The role requires leadership, coaching, and the ability to coordinate with Area Managers to achieve sustainable growth across locations.