IT Support (Karawang)

PT. Metrodata Electronics, Tbk; Jawa Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT. Metrodata Electronics, Tbk is seeking an IT Helpdesk Support to provide technical assistance and support to end users in Karawang.

The role covers managing the ticketing system and resolving OS, software, hardware and network issues, with a focus on strong communication and a proactive attitude.

Ideal candidates hold a Bachelor’s degree with at least two years of experience and are willing to work in Karawang, demonstrating good attitude and communication skills.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Industrial Engineering, or Information Systems.
• Knowledge of OS, Software, Hardware and Network
• Minimum 2 years of experience
• Experience with Ticketing System
• Good attitude and communication skills
• Willing to work in Karawang

Responsibilities

• Provide IT helpdesk support
• Manage ticketing system
• Support OS, Software, Hardware and Network issues

Skills

OS knowledge

Software knowledge

Hardware knowledge

Networking knowledge

Ticketing System experience

Communication skills

Education

Bachelor's degree in CS/CE/Industrial Eng/IS

Tools

Ticketing System

Job description

IT Helpdesk Support position to provide technical assistance and support.

Key responsibilities

Provide IT helpdesk support

Manage ticketing system

Support OS, Software, Hardware and Network issues

About you

Bachelor's degree in Computer Science, Computer Engineering, Industrial Engineering, or Information Systems

Knowledge of OS, Software, Hardware and Network

Minimum 2 years of experience

Experience with Ticketing System

Good attitude and communication skills

Willing to work in Karawang

Information Technology Services 1,001-5,000 employees

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.