IT Support Staff

PT Bhakti Idola Tama; Jakarta Barat; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

PT. Bhakti Idola Tama membuka posisi IT Support untuk menangani keluhan pengguna dan memberikan dukungan menyeluruh terkait fitur baru maupun lama pada aplikasi perusahaan. Kandidat akan terlibat dalam implementasi dan pemantauan proyek aplikasi untuk memastikan performa dan kelancaran operasional.

Gambaran kandidat meliputi gelar Informatika, kemampuan Microsoft Office, serta pemahaman MS SQL Server dan Crystal Reports. Lulusan baru dipersilakan melamar dengan semangat tumbuh yang tinggi.

Qualifications

• Gelar sarjana Informatika atau bidang terkait.
• Lulusan baru dipersilakan melamar (pengalaman dianggap pelengkap).
• Menguasai Microsoft Office.
• Memahami MS SQL Server dan Crystal Reports.
• Memiliki kemampuan troubleshooting aplikasi.

Responsibilities

• Menangani keluhan pengguna dan memastikan penyelesaian tepat waktu.
• Memberikan dukungan menyeluruh untuk kebutuhan pengguna (fitur baru & lama).
• Mengimplementasikan dan memantau proyek aplikasi untuk kelancaran deploy dan performa.
• Bertugas secara independen maupun dalam tim dengan inisiatif tinggi.

Skills

Microsoft Office

MS SQL Server

Crystal Reports

Teamwork

Problem solving

Time management

Education

Bachelor's degree in Informatics or related field

Tools

Crystal Reports 7.0

Relational databases

Job description

PT. Bhakti Idola Tama is a marketing and distribution company located in Indonesia that mainly trades with home appliance goods under the brand Miyako, Shimizu and Rinnai as their sole distributor to local wholesale partners as the primary target customers. We have many branches and warehouses spanning across Indonesia with over 20 locations and we are planning on further expansions in the future.

We are looking for an IT Support staff who will be responsible for handling user complaints, providing comprehensive support for new and existing features, and implementing as well as monitoring application projects.

Requirements

Bachelor's degree in Informatics or a related field.

Fresh graduates are welcome to apply (experienced candidates are highly preferred).

Proficient in Microsoft Office applications.

Understands MS SQL Server and Seagate Crystal Report 7.0.

Possesses knowledge of application troubleshooting.

Able to work effectively both independently and as part of a team.

Capable of working under pressure and demonstrates strong work initiative.

Possesses an engaging personality, is detail-oriented, dynamic, and has a strong desire for continuous growth.

Owns a motorcycle and has a driving license (SIM C).

Responsibilities

Managing and monitoring user complaints to ensure timely and effective resolution.

Providing comprehensive support for user needs, encompassing both new and existing features.

Implementing and monitoring application projects to ensure successful deployment and performance.

All recruitment processes will be conducted offline.

Your application will include the following questions:

• Kualifikasi mana yang kamu miliki?
• Apakah kamu memiliki surat izin mengemudi Indonesia yang masih aktif?
• Berapa tahun pengalaman kerjamu sebagai Staf Pendukung Teknologi Informasi?
• Produk Microsoft Office apa saja di bawah ini yang bisa kamu gunakan?
• Sistem Relational Database Management (RDBMS) apa saja yang bisa kamu gunakan?