IT Support & Operations Specialist

Kop. Nusantara; Jakarta Selatan; On-site; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

Kesehatan & Perlindungan

Keuangan & Bonus

Pengembangan Diri & Karir

Fasilitas Area Kerja

Job summary

Kop. Nusantara mengundang tenaga IT Support tingkat pertama untuk menangani permasalahan aplikasi, perangkat keras, perangkat lunak, jaringan, dan operasional. Posisi ini memantau, mengelola, menguji, serta menyelesaikan tiket insiden sesuai SLA.

Penanggung jawab meliputi instalasi, konfigurasi, pemeliharaan, dan pemecahan masalah PC, laptop, printer, scanner, IP Phone, serta perangkat jaringan. Diperlukan kemampuan analitis, komunikasi, dan kerja tim yang kuat.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 1 year experience in IT Support, Infrastructure Support, or Ticketing Support.
• Understanding of networking, hardware troubleshooting, MySQL, Unix/Linux, and basic server administration.
• Familiar with routers, switches, access points, and ticketing systems.
• Strong analytical, communication, and teamwork skills.
• Willing to work in shifts and support operational needs.
• Honest, disciplined, and responsible.

Responsibilities

• Provide first-level technical support for applications, hardware, software, network, and operational issues
• Monitor, manage, troubleshoot, and resolve incident tickets based on SLA
• Handle installation, configuration, maintenance, and troubleshooting of PCs, laptops, printers, scanners, IP Phones, and network devices
• Support web/mobile application troubleshooting and operational monitoring, including EOD processes
• Escalate unresolved issues to related teams when necessary
• Maintain documentation for incidents, resolutions, and operational activities
• Coordinate with internal teams to ensure smooth IT operations

Skills

Networking

Hardware troubleshooting

MySQL

Unix/Linux

Server administration

Analytical skills

Communication skills

Teamwork

Shifts availability

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Ticketing systems

Routers

Switches

Access points

Network devices management

Job description

Kop. Nusantara mengundang tenaga IT Support tingkat pertama untuk menangani permasalahan aplikasi, perangkat keras, perangkat lunak, jaringan, dan operasional. Posisi ini memantau, mengelola, menguji, serta menyelesaikan tiket insiden sesuai SLA.

Penanggung jawab meliputi instalasi, konfigurasi, pemeliharaan, dan pemecahan masalah PC, laptop, printer, scanner, IP Phone, serta perangkat jaringan. Diperlukan kemampuan analitis, komunikasi, dan kerja tim yang kuat.