IT Support & Infrastructure Specialist

Kuehne+Nagel; Jakarta Pusat; On-site; IDR 111,600,000 - 200,880,000; Full time

Job summary

Kuehne+Nagel is seeking an IT Support professional in Jakarta who will manage, develop, and support the technology infrastructure powering our global systems.

You'll provide hands-on support to end users, maintain and improve IT infrastructure, and help ensure reliability, security, and performance across our distributed teams worldwide. This role offers an opportunity to grow technical expertise in a collaborative, international setting.

Qualifications

• Minimum 2 years of professional IT support experience.
• Strong troubleshooting across hardware, software and end-user devices.
• Good knowledge of Windows OS; Linux or MacOS is a plus.
• Experience with IT infrastructure, servers, storage, networks, and backups is preferred.
• Understanding of IT security practices and patch management.
• Power Automate or Power Apps experience is a plus.
• Strong English communication skills.
• Structured, methodical, team-oriented approach.

Responsibilities

• Provide day-to-day onsite and remote IT support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot and resolve hardware, software, OS, application, and connectivity issues.
• Install, configure, maintain, and provision operating systems, applications, and end-user hardware in line with standards.
• Manage and maintain endpoint devices through RMM/MDM/EMM platforms.
• Support core IT infrastructure, including servers, storage, networks, and backup systems.
• Monitor infrastructure performance, identify issues, and recommend improvements.
• Support IT security and compliance through patch management, antivirus, access controls, and IT policies.
• Maintain accurate IT documentation and configurations.
• Assist in user onboarding and offboarding, including device provisioning and decommissioning.
• Contribute to IT projects like upgrades and system rollouts; support disaster recovery testing.

Skills

IT support

Windows OS

Networking

Endpoint management

Power Automate

Power Apps

Troubleshooting

English communication

Job description

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

As part of the IT team, you will play a key role in keeping our technology environment reliable, secure, and responsive. You will provide hands‑on support to end users while also contributing to the stability and improvement of our IT infrastructure.

How you create impact

• Provide day-to-day onsite and remote IT support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve hardware, software, operating system, application, and connectivity issues efficiently.
• Install, configure, maintain, and provision operating systems, applications, and end‑user hardware in line with corporate standards.
• Manage and maintain endpoint devices through RMM/MDM/EMM platforms.
• Support core IT infrastructure, including servers, storage, networks, and backup systems.
• Monitor infrastructure performance, identify potential issues, and recommend improvements to maintain a reliable IT environment.
• Support IT security and compliance through patch management, antivirus, access controls, and adherence to IT policies.
• Maintain accurate IT documentation, including incident records, asset information, configurations, and SOPs.
• Support user onboarding and offboarding, including device provisioning and decommissioning.
• Contribute to IT projects, including infrastructure upgrades, system rollouts, and process improvements.
• Support disaster recovery planning and testing to strengthen business continuity.

What we would like you to bring

• Minimum 2 years of professional experience in IT support, infrastructure, or system administration.
• Strong troubleshooting skills across hardware, software, end‑user devices, and peripherals.
• Good knowledge of Windows OS and mobile platforms; experience with Linux or MacOS is an advantage.
• Experience supporting IT infrastructure, servers, storage, LAN/WAN/Wi‑Fi networking, and backup solutions.
• Good understanding of IT security practices, including patch management, antivirus, access controls, and compliance.
• Knowledge of Power Automate and Power Apps would be an advantage.
• Strong English communication skills, both written and verbal.
• A structured, methodical, and professional approach, with the ability to collaborate effectively across teams.
• Experience in the logistics or transportation industry is an advantage.

What's in it for you

• Broad IT exposure across both end‑user support and infrastructure operations.
• Opportunity to contribute to technology projects and process improvements that make a real business impact.
• Work in an international and collaborative environment with opportunities to grow your IT expertise.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.