IT Field Administrator

Caterpillar Financial Services Corporation; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Caterpillar Inc. in Jakarta is seeking an IT support professional to deliver first and second-level assistance, maintain endpoints, and support IT infrastructure.

The role reports to the IT Manager and collaborates with regional teams and external vendors to ensure business continuity. Required are a Diploma/degree in IT or related field, Windows and Microsoft 365 experience, and strong troubleshooting and communication skills.

Qualifications

• Diploma or degree in IT, CS, or related discipline.
• Microsoft certifications or equivalent qualifications.
• 3–5 years' experience in IT support, systems administration, or infrastructure support.
• Experience supporting Microsoft Windows environments and Microsoft 365.
• Knowledge of computer hardware, software, printers, and mobile devices.
• Experience managing user access and permissions.
• Strong troubleshooting, problem-solving, and communication skills.
• Experience with service desk or ticketing systems.

Responsibilities

• Providing first and second-level IT support to end users.
• Installing, configuring, and maintaining hardware, software, and end-user devices.
• Supporting networks, telecommunications, and IT infrastructure.
• Managing user accounts, access permissions, and security controls.
• Troubleshooting hardware, software, and connectivity issues.
• Maintaining IT asset registers and equipment inventories.
• Supporting cybersecurity and information security compliance requirements.
• Coordinating with regional IT teams and third-party vendors.
• Assisting with system upgrades, technology projects, and implementations.
• Supporting backup, recovery, and business continuity activities.

Skills

Troubleshooting

Communication

Windows support

Microsoft 365

IT infrastructure

Service desk

Security awareness

Hardware support

Education

Diploma/Degree in IT or CS/IS

Microsoft certifications

Job description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the business

A leading provider of rolling stock, infrastructure and advanced technologies for global rail customers. The company delivers locomotives and engines, trackwork, signaling, fasteners, and comprehensive locomotive and freight car services, along with aftermarket parts and recycling. Its technology portfolio includes data analytics, automation, connected assets, predictive maintenance and yard optimization tools.

About the role

Reporting to the IT Manager, you will work closely with employees, regional IT teams, and external vendors to deliver high-quality technical support and ensure business continuity across our operations.

About You

• A Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

• Microsoft certifications or equivalent technical qualifications.

• 3-5 years' experience in IT support, systems administration, or infrastructure support.

• Experience supporting Microsoft Windows environments and Microsoft 365 applications.

• Knowledge of computer hardware, software, printers, and mobile devices.

• Experience managing user access and permissions.

• Strong troubleshooting, problem-solving, and communication skills.

• Experience working with service desk or ticketing systems

Responsibilities of the Position

• Providing first and second-level IT support to end users.

• Installing, configuring, and maintaining hardware, software, and end-user devices.

• Supporting networks, telecommunications, and IT infrastructure.

• Managing user accounts, access permissions, and security controls.

• Troubleshooting hardware, software, and connectivity issues.

• Maintaining IT asset registers and equipment inventories.

• Supporting cybersecurity and information security compliance requirements

• Coordinating with regional IT teams and third-party vendors.

• Assisting with system upgrades, technology projects, and implementations.

• Supporting backup, recovery, and business continuity activities

What We Offer

Our goal is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance, we offer a total rewards package that provides benefits along with the potential for an annual bonus.

About Our Process

We’re proud to build a workplace grounded in strong values, collaboration, and opportunity. We’re looking for a motivated individual who not only meet the requirements of the role, but who are excited to contribute to our culture and shared success.

As part of our commitment to safety and excellence, the recruitment process will include background checks such as police history, medical assessments, drug and alcohol testing.

We look forward to learning more about you!

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply