IT Support Engineer: Network & Hardware Specialist

PT Waruna Nusa Sentana (MJS Line); Jakarta Utara; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Waruna Shipping Group is seeking an experienced IT Support to maintain IT infrastructure, hardware, network, and end‑user systems. In this hands‑on role, you will troubleshoot and resolve hardware, software, and connectivity issues for users across the organization.

You will work closely with the IT team to ensure reliable services, maintain documentation, and support projects. The position is based in Kelapa Gading, North Jakarta, with opportunities to contribute to business continuity and

Qualifications

• Bachelor's degree in IT, information systems, CS, or related field.
• Minimum 4 years in IT support or similar role.
• Experience with CCTV, PCs, laptops, printers, UPS, PABX, and projectors.
• Strong networking knowledge incl. LAN/WAN and Cisco.
• Ability to troubleshoot hardware and connectivity issues.
• Good communication and customer service skills.

Responsibilities

• Provide day-to-day technical support to users for hardware, software, network, and IT-related issues.
• Diagnose, troubleshoot, and resolve hardware and technical problems involving PCs, laptops, printers, UPS, PABX, projectors, and CCTV systems.
• Perform installation, configuration, maintenance, and troubleshooting of IT hardware and related equipment.
• Provide technical support and troubleshooting for LAN, WAN, web connectivity, and network infrastructure.
• Monitor and maintain network connectivity and ensure reliable access to IT services across the organization.
• Support configuration and troubleshooting of Cisco networking equipment.
• Assist with IT infrastructure maintenance, system upgrades, and equipment deployment.
• Manage and maintain IT assets, including hardware inventory, equipment records, and user devices.
• Respond to IT support requests and ensure issues are followed up and resolved within the required timeframe.
• Provide technical assistance and guidance to users on the proper use of IT equipment and systems.
• Coordinate with vendors or external service providers for hardware, networking, and infrastructure-related issues when required.
• Assist in maintaining IT security, system availability, and business continuity.
• Prepare and maintain documentation related to IT infrastructure, troubleshooting, and equipment.
• Support other IT projects and assignments as directed by management.

Skills

IT troubleshooting

Networking

Cisco

Hardware repair

Windows OS

Documentation

Communication

Teamwork

Education

Bachelor's Degree in IT/CS/IS

Tools

Microsoft Office

Job description

Waruna Shipping Group is seeking an experienced IT Support to maintain IT infrastructure, hardware, network, and end‑user systems. In this hands‑on role, you will troubleshoot and resolve hardware, software, and connectivity issues for users across the organization.

You will work closely with the IT team to ensure reliable services, maintain documentation, and support projects. The position is based in Kelapa Gading, North Jakarta, with opportunities to contribute to business continuity and