IT Support

PT Abadi Sejahtera Finansindo (Singa Fintech); Tangerang; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

PT Abadi Sejahtera Finansindo (Singa Fintech) is seeking an IT Support Specialist to monitor and troubleshoot our fintech platform. You will handle incidents, perform basic data validation, and assist with deployment, testing, and user access management.

The ideal candidate has a Bachelor’s degree in IT or CS, at least 1 year in IT/Support, understands REST/JSON, SQL basics, and can communicate effectively in English with vendors and internal teams.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 1 year of IT/Support or System Operations experience.
• Understand and troubleshoot basic application logic.
• Good knowledge of databases and basic SQL.
• Familiar with API, REST, JSON, and system integrations.
• Experience with application logs and basic troubleshooting techniques.
• Familiar with software development processes, including testing, deployment, and version control
• Experience supporting web-based applications, dashboards, or digital platforms.
• Experience in Fintech, Banking, or Digital Platforms is preferred.
• Strong English communication, both written and spoken.
• Able to understand English technical documentation and communicate with vendors.
• Able to prioritize and handle multiple issues under pressure.
• Detail-oriented and proactive.
• Strong willingness to learn and understand new technologies.

Responsibilities

• Monitor system, application, dashboard, and integration performance.
• Handle and troubleshoot user- and system-related incidents.
• Perform initial troubleshooting, issue analysis, and basic data validation.
• Monitor application processes, reports, data synchronization, and system integrations.
• Support application deployment, system updates, testing, and user access management.
• Escalate complex issues to Developers, Data, Infrastructure, or external vendors when required.
• Coordinate with internal teams and vendors to resolve technical issues.
• Identify recurring issues and support Root Cause Analysis (RCA) and preventive actions.
• Maintain IT tickets, incident records, technical documentation, and troubleshooting guides.
• Prepare periodic IT support and incident reports.

Skills

IT Troubleshooting

Application Support

System Operations

SQL Basics

APIs & Integrations

Log & Debugging

Version Control

Web-based Applications

English Communication

Prioritization under Pressure

Proactive Learning

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

SQL

REST API

JSON

Job description

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 1 year of experience in IT Support, Application Support, or System Operations.
• Able to understand and troubleshoot basic application logic and source code.
• Good understanding of databases and basic SQL.
• Familiar with API, REST, JSON, and system integrations.
• Familiar with application logs and basic troubleshooting techniques.
• Familiar with software development processes, including testing, deployment, and version control.
• Experience supporting web-based applications, dashboards, or digital platforms.
• Experience in Fintech, Banking, or Digital Platforms is preferred.
• Good English communication skills, both written and spoken.
• Able to understand English technical documentation and communicate with vendors.
• Able to prioritize and handle multiple issues under pressure.
• Detail-oriented and proactive.
• Strong willingness to learn and understand new technologies.

Key Responsibilities

• Monitor system, application, dashboard, and integration performance.
• Handle and troubleshoot user- and system-related incidents.
• Perform initial troubleshooting, issue analysis, and basic data validation.
• Monitor application processes, reports, data synchronization, and system integrations.
• Support application deployment, system updates, testing, and user access management.
• Escalate complex issues to Developers, Data, Infrastructure, or external vendors when required.
• Coordinate with internal teams and vendors to resolve technical issues.
• Identify recurring issues and support Root Cause Analysis (RCA) and preventive actions.
• Maintain IT tickets, incident records, technical documentation, and troubleshooting guides.
• Prepare periodic IT support and incident reports.