Application Support

PT. Metrodata Electronics Tbk.; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT. Metrodata Electronics Tbk. is seeking an IT Support Specialist to analyze application bugs, monitor logs, and perform root-cause analysis to resolve issues efficiently. The role emphasizes collaboration with developers, vendors, and internal teams to maintain system stability.

You will prepare technical reports, maintain documentation, support UAT, and ensure compliance with information security standards and IT governance policies.

Qualifications

• Understanding of IT infrastructure and application support processes.
• Knowledge of operating systems, servers and databases.
• Experience with application monitoring tools and log analysis.
• Familiarity with ticketing systems for incident and issue management.
• Ability to troubleshoot application issues and perform root cause analysis.
• Strong documentation and reporting of technical issues and activities.
• Good understanding of system dependencies and integration.
• Knowledge of information security standards and IT governance.

Responsibilities

• Conduct technical analysis of application bugs, error logs, and abnormal system behavior.
• Perform troubleshooting based on root cause analysis to resolve issues.
• Escalate coding or internal system issues to Development Team or vendors as needed.
• Prepare and deliver technical reports to relevant stakeholders.
• Monitor server, middleware, and application logs to ensure stability.
• Support UAT and perform pre/post-deployment system checks.
• Collaborate with cross-functional teams to manage dependencies and integration.
• Create and update technical documentation and procedures.
• Ensure compliance with information security standards and IT policies.

Skills

IT infrastructure

Application support

Log analysis

Root cause analysis

Incident management

Documentation

System integration

Security awareness

Job description

Responsibilities

• Conduct technical analysis of application bugs, error logs, and abnormal system behavior.
• Perform troubleshooting activities based on root cause analysis to identify and resolve issues effectively.
• Escalate issues related to coding errors or internal system problems that cannot be resolved internally to the Development Team or external vendors.
• Prepare and deliver comprehensive technical reports to relevant stakeholders.
• Monitor application logs, including server logs, middleware logs, and error logs, to ensure system stability and performance.
• Provide support for User Acceptance Testing (UAT) and perform pre-deployment and post-deployment system checks.
• Collaborate with cross-functional teams to manage application dependencies and ensure smooth system integration.
• Create, maintain, and update technical documentation such as troubleshooting guides, system configurations, and operational procedures.
• Ensure compliance with information security standards and internal IT policies.

Requirements

• Strong understanding of IT infrastructure and application support processes.
• Knowledge of operating systems, servers, and database management.
• Experience with application monitoring tools and log analysis.
• Familiarity with ticketing systems for incident and issue management.
• Ability to troubleshoot application-related issues and perform root cause analysis.
• Good understanding of system integration and application dependencies.
• Strong documentation and reporting skills for technical issues and system activities.
• Ability to work collaboratively with internal teams, developers, and external vendors.
• Understanding of information security standards and IT governance policies.