IT Support

Segari; Tangerang; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

Segari is seeking a technically versatile IT Support Specialist to perform printer maintenance, network configuration, and CCTV system support across multiple warehouse sites in Indonesia. The role requires hands-on hardware and software troubleshooting, travel between locations, and a proactive approach.

The candidate should be comfortable working in warehouse environments, handling on-site support, and meeting tight deadlines while maintaining documentation and asset records.

Qualifications

• SMK/TKJ or Diploma with relevant IT/networking experience.
• Willing to travel to multiple operational sites (up to 15 locations).
• Valid SIM C and own transportation.

Responsibilities

• Troubleshoot, maintain, and repair printers (Inkjet, Dot Matrix, Thermal, Laser).
• Configure and troubleshoot network devices: Routers, Switches, and Wireless APs.
• Support hardware for PCs/Laptops and peripherals (LCD screens, keyboards, touchpads, adapters).
• Maintain CCTV systems (DVR/NVR/IP cameras) and warehouse IT equipment.
• Provide end-to-end IT infra support across multiple sites and ensure preventive maintenance.
• Prepare technical reports and maintain asset records.

Skills

Communication skills

Proactive attitude

Independent worker

Team player

Education

SMK TKJ (Computer and Network Engineering)

Diploma (D3) IT/IS/Computer Engineering

Tools

MikroTik

Ruijie

Fortinet

Job description

Job Responsibilities & Requirements

• Perform troubleshooting, maintenance, and repair of various types of printers, including Inkjet, Dot Matrix, Thermal, and Laser Printers.
• Understand and perform network configuration, installation, and troubleshooting, including Routers, Switches, and Wireless Access Points (AP).
• Have hands-on experience or familiarity with networking and network security products, particularly MikroTik, Ruijie, and Fortinet series.
• Perform hardware troubleshooting, diagnostics, maintenance, and component replacement for PCs and Laptops, including LCD Screens, Keyboards, Touchpads, and Wireless Network Adapters.
• Understand and troubleshoot CCTV systems, including DVR, NVR, and IP Cameras.
• Familiar with handheld devices, Portable Data Terminals (PDT), barcode scanners, and other warehouse operational IT equipment.
• Provide technical support for IT infrastructure, hardware, software, and operational devices across multiple sites.
• Perform preventive maintenance and ensure all IT equipment operates properly.
• Prepare technical reports, maintain IT asset records, and document troubleshooting activities.
• Demonstrate a strong willingness to learn, adapt to new technologies, and continuously develop technical skills.

Qualifications

• Minimum SMK graduate majoring in Computer and Network Engineering (Teknik Komputer dan Jaringan / TKJ) with at least 2 years of relevant work experience; OR
• Minimum Diploma (D3) graduate in Information Technology, Information Systems, Computer Engineering, Management Informatics, or other relevant fields, with at least 1 year of relevant work experience.
• Preferably domiciled in Tangerang or West Jakarta area.
• Possess a valid SIM C (Motorcycle Driving License) and have personal transportation.
• Willing and able to travel between multiple operational sites, covering up to 15 locations.
• Willing to work in warehouse environments and handle on-site technical support.
• Able to work under pressure, manage priorities, and handle multiple technical issues effectively.
• Good communication skills, a proactive attitude, and the ability to work independently or as part of a team.
• Willing to work on a shift schedule, including weekends or public holidays when required.
• Responsible, disciplined, detail-oriented, and able to work with minimal supervision.
• Willing to learn new technologies and continuously improve technical knowledge.
• Available to join immediately (ASAP – As Soon As Possible).