Assistant IT

PT. Halia Teknologi Nusantara; Desa Ciranjeng; Presencial; IDR 36.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

PT. Halia Teknologi Nusantara is seeking an IT Assistant to support daily technology operations, provide first‑line helpdesk, and maintain workstations and peripherals. You will document IT assets and assist with onboarding and basic network tasks under guidance of the IT Administrator.

The role requires hands‑on troubleshooting for PC hardware, Windows and Linux OS, and familiarity with Google Workspace and Microsoft 365. Fresh graduates are welcome to apply.

Formación

• Relevant diploma or vocational training in computer/network engineering or IT basics.
• Fresh graduates welcome; hands-on troubleshooting skills required.
• Familiarity with Windows and Linux OS, and basic hardware knowledge.
• Experience with end-user support and IT asset management is a plus.

Responsabilidades

• Provide day-to-day IT support and helpdesk troubleshooting for office productivity software and peripherals.
• Onboard new team members with account provisioning and workstation configuration.
• Perform routine maintenance on PCs, laptops, and cables; ensure tidy workstation setup.
• Install/repair OS and software, manage patch updates, and track spare parts inventory.
• Coordinate with vendors for hardware repairs and warranty claims.
• Maintain basic network tasks and Wi-Fi stability checks.
• Inspect servers and NAS devices; keep server rack area organized and safe.
• Log issues and maintain an up-to-date IT asset inventory and user guides.

Conocimientos

PC hardware

Windows OS

Linux

Networking basics

Helpdesk troubleshooting

IT asset management

Documentation

Google Workspace

Microsoft 365

Customer service

Educación

SMK TKJ / RPL Diploma

Herramientas

Google Workspace

Microsoft 365

Descripción del empleo

We are looking for an IT Assistant to support our daily technology operations and ensure seamless IT service delivery across the company. In this role, you will act as the first‑line technical support for team members, handling end‑user helpdesk issues, workstation and peripheral maintenance, basic network infrastructure, and IT asset documentation under the guidance of the IT Administrator.

Key responsibilities

Provide day-to-day technical support and helpdesk troubleshooting for office productivity software, printers, scanners, projectors, and workstation connectivity

Manage IT onboarding setup for new team members, including standard user account provisioning, base access rights, and standard workstation software configuration

Perform routine physical maintenance and health checks on PCs, laptops, structured desk cabling, and office peripherals

Handle PC assembly, operating system installations/reinstallations (Windows and Linux), routine software patch updates, and spare parts inventory

Coordinate with third‑party service centers and vendors for hardware repairs, part replacements, and warranty claims

Execute basic network maintenance, including LAN cable crimping, patch cable routing/cable management, and workplace Wi‑Fi stability monitoring

Conduct routine physical inspections of on‑premise servers and NAS storage devices, maintaining tidiness and safety within the server rack area

Record and maintain an accurate, up‑to‑date IT asset inventory log (covering serial numbers, device specifications, user assignments, and unit status)

Log daily user issues and support tickets, and draft concise internal technical documentation and user guides

About you

Vocational High School (SMK) diploma in Computer and Network Engineering (TKJ), Software Engineering (RPL), or a related technology/computer field (open to fresh graduates).

Strong hands‑on troubleshooting skills with PC/laptop hardware, peripherals, and operating systems (Windows and Linux)

Practical understanding of networking basics (RJ‑45 crimping, structured LAN cabling, TCP/IP basics, and Wi‑Fi troubleshooting)

Familiarity with standard office productivity suites (Google Workspace, Microsoft 365) and basic user administration

High responsiveness, proactive attitude, and strong problem‑solving skills in resolving day‑to‑day technical issues

Good interpersonal and communication skills with a customer‑service mindset when assisting non‑technical users

High attention to detail in asset tracking, logbook administration, and equipment organization