IT Support Internship

Dekoruma; Jakarta Barat; On-site; IDR 55,800,000 - 78,120,000; Part time

Job summary

Dekoruma saat ini membuka lowongan untuk IT Support level‑1 yang bertugas membantu karyawan dalam penggunaan IT sehari‑hari dan menyelesaikan isu teknis secara cepat. Peran ini menitikberatkan pada instalasi Windows, perangkat lunak, driver, serta pemeliharaan perangkat dan jaringan dasar di kantor Jakarta Barat.

Anda akan berinteraksi dengan pengguna dan tim untuk memastikan perangkat berfungsi optimal, melakukan pemecahan masalah printer, serta berkontribusi pada proyek TI dan inisiatif

Qualifications

• Minimum SMK lulus, jurusan TKJ atau bidang terkait.
• Pemahaman dasar hardware komputer/laptop dan troubleshooting.
• Pemahaman baik instalasi Windows dan pemecahan masalahnya.
• Familiar dengan instalasi software dan driver.
• Mampu memecahkan masalah printer umum.
• Pemahaman dasar jaringan termasuk LAN & Wi‑Fi, IP address, router & switch, troubleshooting konektivitas internet dasar, kabel jaringan crimping.
• Mampu melakukan maintenance perangkat TI dasar.
• Cepat belajar, responsif, dan siap belajar teknologi baru.
• Keterampilan komunikasi yang baik dan bisa bekerja sama dengan pengguna dan anggota tim.

Responsibilities

• Memberikan dukungan IT level‑1 untuk karyawan dan bantu selesaikan masalah TI harian.
• Instalasi, konfigurasi, pemeliharaan, dan pemecahan masalah komputer, laptop, printer, dan perangkat TI lainnya.
• Instalasi dan konfigurasi Windows OS, software, aplikasi, dan driver yang diperlukan.
• Memecahkan masalah jaringan dan konektivitas internet dasar.
• Pemeliharaan jaringan dasar termasuk LAN, Wi‑Fi, setup router dan switch.
• Bantu pemasangan kabel jaringan dan crimping.
• Menjaga peralatan TI agar berfungsi dengan baik.
• Mencatat dan menindaklanjuti insiden, permintaan, dan aktivitas pemeliharaan TI.
• Memberi edukasi kepada pengguna tentang penggunaan TI dasar dan praktik keamanan.
• Dukung proyek TI dan kebutuhan operasional lain sesuai kebutuhan.

Skills

IT support

Windows OS

Troubleshooting

Printer issues

Networking basics

Education

SMK/SMA or equivalent

TKJ (Teknik Komputer dan Jaringan)

Tools

Windows OS

Printer troubleshooting

LAN/Wi‑Fi basic

Router/Switch basics

Job description

DESKRIPSI PEKERJAAN

1. Provide first-level IT support for employees and assist in resolving daily IT issues.

2. Perform installation, configuration, maintenance, and troubleshooting of computers, laptops, printers, and other IT devices.

3. Install and configure Windows OS, software, applications, and required drivers.

4. Troubleshoot basic network and internet connectivity issues.

5. Perform basic network maintenance, including LAN, Wi-Fi, router, and switch setup.

6. Assist with network cable installation and crimping.

7. Maintain IT equipment and ensure devices are properly functioning.

8. Record and follow up on IT incidents, requests, and maintenance activities.

9. Educate users on basic IT usage and security best practices.

10. Support IT projects and other operational needs as required.

KUALIFIKASI MINIMUM

Minimum SMK graduate, preferably majoring in Computer and Network Engineering (TKJ) or related field.

Basic understanding of computer/laptop hardware and troubleshooting.

Good understanding of Windows installation and troubleshooting.

Familiar with software and driver installation.

Able to troubleshoot common printer issues.

Basic understanding of networking, including: LAN & Wi-Fi, IP Address, Router & Switch, Basic internet connectivity troubleshooting, Network cable crimping

Able to perform basic IT device maintenance.

Fast learner, responsive, and willing to learn new technologies.

Good communication skills and able to work well with users and team members

RINGKASAN PERKERJAAN

• *SPESIALISASI**: IT and Software
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Part time
• *LOKASI**: Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta, Indonesia
• *INDUSTRI**: E-Commerce
• *SITUS PERUSAHAAN**: http://dekoruma.com

TENTANG PERUSAHAAN

Making dream homes happen since 2015, Dekoruma is a rapidly-growing tech startup aiming to put a stop to the inefficiencies that have long occurred in the Home & Living industry. We believe that everyone is entitled to easy access not only to quality furniture at an affordable price, but also economical home design and its nitty-gritty. Since its establishment, we have launched vertically integrated business units (and even more to come), two of them being interior design services and material supply store.

While interior design services and furniture manufacturers remain abundant, there has yet to be a one-stop platform that actualises the A to Z’s of realizing your dream homes. Dekoruma intends to be the one answer to this demand.

Engage in a workplace surrounded by vibrant energy and youth who does work that matters and improvements that make a difference. We seek to create a working environment that is dynamic, and above all, impactful. In Dekoruma, we work for a cause, not just applause.