IT Support

PT. Multi Aneka Pangan Nusantara; Surabaya ꦱꦸꦫꦧꦪ; Hybrid; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT. Multi Aneka Pangan Nusantara is seeking an IT Support specialist to troubleshoot hardware, software, and network issues for staff both on-site and remotely. You will install, configure, and maintain PCs, printers, OS, and business applications.

You will manage user accounts, perform backups, monitor networks, maintain IT assets, and document incidents while collaborating with teams to keep systems secure and reliable.

Qualifications

• Minimum 1 year of IT Support experience or related field.
• Fresh graduates with internship experience and relevant portfolios are welcome.
• Able to assemble, diagnose, troubleshoot, and repair computer hardware.
• Understand basic networking concepts (TCP/IP, DHCP, DNS, LAN, WAN).
• Able to perform UTP cable crimping, cable management, and daily connectivity troubleshooting.
• Familiar with configuring and maintaining Wi‑Fi routers and access points.
• Good communication and interpersonal skills.
• Able to prioritize and respond quickly to technical issues with a proactive, solution‑oriented approach.
• Able to work independently and collaboratively with other teams.

Responsibilities

• Provide technical support and troubleshoot hardware, software, and network issues for users, on-site and remotely.
• Install, configure, and maintain PCs, printers, operating systems, and business applications.
• Manage user accounts and access rights, including corporate email and Active Directory accounts.
• Perform regular data backup and recovery and protect systems from malware and other threats.
• Manage IT asset inventory, maintenance history, and procurement requests.
• Monitor network connectivity and maintain LAN, Wi‑Fi routers, and access points.
• Maintain IT documentation and log all issues and resolutions.

Skills

Troubleshooting

Communication

Interpersonal skills

Proactive problem solving

Independent & collaborative

Job description

Provide technical support and troubleshoot hardware, software, and network issues experienced by users, both on-site and remotely.

Perform installation, configuration, and routine maintenance of company PCs/laptops, printers, operating systems, and business applications.

Manage user accounts and access rights, including corporate email creation, Active Directory/internal system accounts, and password configuration.

Perform regular data backup and recovery while ensuring IT systems are protected against malware, viruses, and other security threats.

Manage IT asset inventory, including equipment records, maintenance and repair history, and new hardware procurement requests.

Monitor network connectivity and perform routine maintenance of network infrastructure, including LAN, Wi-Fi routers, and access points.

Maintain IT documentation and ensure all technical issues are properly recorded and resolved.

Qualifications

Minimum 1 year of experience in IT Support or a related field.

Fresh graduates with strong internship experience, relevant portfolios, troubleshooting knowledge, and high initiative are welcome to apply.

Able to assemble, diagnose, troubleshoot, and repair computer hardware.

Understand basic networking concepts, including TCP/IP, DHCP, DNS, LAN, and WAN.

Able to perform UTP cable crimping, cable management, and daily internet connectivity troubleshooting.

Familiar with basic configuration and maintenance of Wi-Fi routers and access points.

Possess good communication and interpersonal skills.

Able to prioritize and respond quickly to technical issues with a proactive and solution-oriented approach.

Able to work independently and collaboratively with other teams.