IT Supervisor

SHELTER INDONESIA GROUP; Provinsi Bali; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Shelter Indonesia Group is seeking an IT Supervisor to oversee and manage all IT systems across our Bali venues, ensuring stable, secure, and efficient technology supports daily operations. Beyond maintenance, the role partners with operations to minimize downtime and ensure POS and network systems support a seamless guest and team experience across multiple locations.

We value hands-on problem solving, proactive attention to issues, and collaboration with vendors and staff to maintain high

Qualifications

• 2–3 years of experience in IT support or in a supervisory IT role.
• Hospitality or multi-outlet environment experience is a plus.
• Strong knowledge of network systems, hardware, and software management.
• Hands-on experience with POS systems and related operational technologies.
• Basic understanding of IT security, data backup, and system maintenance practices.

Responsibilities

• Oversee daily IT operations across all venues, including POS systems, networks, hardware, and software.
• Ensure all systems are functioning efficiently to support smooth front-of-house and back-of-house operations.
• Manage installation, configuration, and upgrades of IT systems and equipment.
• Monitor system performance and proactively identify potential issues.
• Respond promptly to technical problems and resolve them with minimal disruption to operations.
• Escalate complex issues when needed and ensure proper follow-through until resolution.
• Monitor network stability, performance, and connectivity across all locations.
• Ensure data security, system access control, and compliance with company IT policies.
• Oversee regular data backup processes and ensure data integrity.
• Maintain and support POS systems to ensure accuracy and reliability in daily transactions.
• Coordinate with POS providers and external vendors for troubleshooting, updates, and improvements.
• Support system integrations related to operations (e.g., ordering, reporting, inventory if applicable).
• Liaise with external IT vendors and service providers for maintenance, repairs, and system enhancements.
• Maintain IT asset inventory, including tracking, condition, and lifecycle of equipment.
• Ensure proper documentation of systems, licenses, and service agreements.
• Provide day-to-day technical support to team members across departments.
• Guide staff on proper use of systems to minimize errors and improve efficiency.
• Support onboarding of new staff in relation to system access and usage.

Skills

IT supervisory experience

Hospitality experience

Network systems management

POS systems knowledge

Troubleshooting

Communication

Tools

POS systems

Network hardware

Backup software

Job description

About the role

Shelter Restaurant is seeking a reliable, hands-on, and solutions-driven IT Supervisor to oversee and manage all IT systems across our venues in Bali. This role plays a key part in ensuring that daily operations run smoothly by maintaining stable, secure, and efficient technology infrastructure.

Beyond technical maintenance, the IT Supervisor will act as a proactive partner to the operations team-anticipating potential issues, minimizing downtime, and ensuring that all systems (especially POS and network) support a seamless guest and team experience.

The role requires a balance of technical expertise and practical problem-solving, with the ability to work across multiple locations, coordinate with vendors, and provide on-the-ground support when needed.

Key Responsibilities

1. IT Operations & System Management

• Oversee daily IT operations across all venues, including POS systems, networks, hardware, and software
• Ensure all systems are functioning efficiently to support smooth front-of-house and back-of-house operations
• Manage installation, configuration, and upgrades of IT systems and equipment
• Monitor system performance and proactively identify potential issues
• Respond promptly to technical problems and resolve them with minimal disruption to operations
• Escalate complex issues when needed and ensure proper follow-through until resolution

3. Network, Security & Data Protection

• Monitor network stability, performance, and connectivity across all locations
• Ensure data security, system access control, and compliance with company IT policies
• Oversee regular data backup processes and ensure data integrity

4. POS & Operational Systems Support

• Maintain and support POS systems to ensure accuracy and reliability in daily transactions
• Coordinate with POS providers and external vendors for troubleshooting, updates, and improvements
• Support system integrations related to operations (e.g., ordering, reporting, inventory if applicable)
• Liaise with external IT vendors and service providers for maintenance, repairs, and system enhancements
• Maintain IT asset inventory, including tracking, condition, and lifecycle of equipment
• Ensure proper documentation of systems, licenses, and service agreements

6. User Support & Training

• Provide day-to-day technical support to team members across departments
• Guide staff on proper use of systems to minimize errors and improve efficiency
• Support onboarding of new staff in relation to system access and usage

Requirements

1. Experience & Background

• Minimum 2-3 years of experience in IT support or in a supervisory IT role
• Experience in hospitality or multi-outlet environments is an advantage
• Strong knowledge of network systems, hardware, and software management
• Hands-on experience with POS systems and related operational technologies
• Basic understanding of IT security, data backup, and system maintenance practices

3. Problem Solving & Execution

• Strong troubleshooting skills with a proactive and solutions-oriented mindset
• Able to work under pressure and respond effectively to operational issues
• Capable of handling multiple venues and prioritizing tasks efficiently
• Good communication skills, with the ability to support non-technical users clearly
• Able to work collaboratively with operations teams and external vendors
• Service-oriented approach, supporting smooth day-to-day business operations