IT Manager

Novotel Hotels; Kuta Selatan; On-site; IDR 334,800,000 - 558,000,000; Full time

Benefits offered by this job

Learning programs

Career growth across properties

CSR/ESG involvement

Job summary

Novotel Bali Benoa, a five-star beachfront family resort in Bali, seeks an IT Leader to oversee all IT operations supporting guest experiences and hotel operations. You will manage networks, servers, PMS/POS systems, guest internet, CCTV, IPTV, and end-user support while driving cybersecurity and system enhancements.

The role requires 4+ years in IT with at least 2 years in management, strong English and Bahasa Indonesia, and a service-oriented mindset.

Qualifications

• Minimum 4 years of IT experience with at least 2 years in a managerial role.
• Strong knowledge of network infrastructure, Windows Server, cybersecurity, and DR/backup.
• Experience with hospitality tech like PMS, POS, guest internet, CCTV, door locks, IPTV is desirable.
• Proven ability to manage IT projects, coordinate vendors, and support in fast-paced environments.
• Fluent in English and Bahasa Indonesia with strong communication skills.

Responsibilities

• Lead and oversee IT operations across the 5-star resort to ensure reliable, secure technology services for guests and hotel operations.
• Manage and maintain IT infrastructure including networks, servers, applications, POS, guest internet, telecom, and end-user support.
• Drive cybersecurity, preventive maintenance, and system enhancements to support business continuity and digital transformation.
• Collaborate with department heads, corporate IT, and vendors to deliver effective technology solutions and project implementations.

Skills

IT leadership

Network infrastructure

Windows Server

Cybersecurity

PMS/POS/guest internet

Project management

Vendor coordination

English

Bahasa Indonesia

Job description

Company Description

Novotel Bali Benoa is a five star resort, best known as family-friendly resort, located in Jl. Pratama Tanjung Benoa Nusa Dua, Bali Indonesia.

Job Description

• Lead and oversee all Information Technology operations across a 5-star beachfront family resort, ensuring reliable, secure, and efficient technology services that support both guest experience and hotel operations.
• Manage and maintain the resort’s IT infrastructure, including networks, servers, business applications, POS, guest internet services, telecommunications, and end-user support, while ensuring optimal system performance and minimal downtime.
• Drive technology initiatives, cybersecurity compliance, preventive maintenance programs, and system enhancements to support operational excellence, business continuity, and digital transformation.
• Partner closely with department heads, corporate IT teams, and external vendors to deliver effective technology solutions, project implementations, and continuous improvements across the resort.

Qualifications

• Minimum 4 years of relevant Information Technology experience, with at least 2 years in a managerial capacity, preferably within hospitality, resort, or hotel environments.
• Strong technical knowledge of network infrastructure, Windows Server environments, cybersecurity, system administration, cloud-based solutions, backup and disaster recovery, and IT asset management.
• Experience supporting hospitality systems such as PMS, POS, guest internet management, CCTV, door lock systems, IPTV, and other hotel operational technologies is highly desirable.
• Proven ability to manage IT projects, coordinate vendors, troubleshoot complex technical issues, and provide effective support in a fast-paced operational environment.
• Strong leadership, communication, and stakeholder management skills, with a service-oriented mindset and excellent command of English and Bahasa Indonesia.

Additional Information

What you will get working with Accor

• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.