IT Manager

Bali Jobs Recruitment; Kuta Selatan; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Bali-based boutique hospitality group seeks a highly analytical IT Manager to lead technology operations in Bingin/Uluwatu, Bali. You will maintain IT infrastructure, ensure system performance, and support luxury standards across the venue.

Requirements include 5+ years in IT with 2+ years in a supervisory role within hospitality, pre-opening setup experience, hands-on technical capabilities, and strong cybersecurity knowledge.

Qualifications

• Minimum 5 years IT experience with 2+ years in supervisory/managerial role in hospitality or multi-department venues.
• Pre-opening IT setup experience including infrastructure, cabling, hardware deployment, and POS setup from scratch.
• Hands-on leader who is technically capable and not just administrative.
• Strong network, Wi-Fi, hardware/software troubleshooting, POS platforms, and hospitality tech stacks.
• Excellent cybersecurity and data protection understanding.
• Good command of English with clear communication with management, cross-functional teams, and external suppliers.

Responsibilities

• Oversee, optimize, and maintain network stability, Wi‑Fi, hardware, servers, and IT systems across the venue.
• Manage POS, PMS, and hospitality software platforms with uninterrupted technical support.
• Implement and uphold cybersecurity protocols, network security, and data protection with regular backups.
• Vendor & service management: source, negotiate, and oversee external IT vendors, ISPs, and contractors.
• Hands-on troubleshooting: resolve hardware, software, and network issues on-site to minimize downtime.

Skills

Network administration

Wi-Fi infrastructure

Troubleshooting hardware/software

POS platforms

Hospitality tech stacks

Cybersecurity

Data protection

English communication

Tools

POS systems

Job description

Our client is a boutique hospitality group located in Bingin, Uluwatu, Bali, operating an exclusive clifftop villa and dining concept overlooking the ocean. Known for its sophisticated atmosphere and commitment to operational excellence, they are actively seeking a highly analytical, dynamic, and hands-on IT Manager to lead technology operations, maintain robust IT infrastructure, and ensure seamless system performance that aligns with their luxury standards.

Requirements:

• Minimum 5 years of relevant IT experience, with at least 2 years in a supervisory or managerial role within hospitality, luxury resorts, restaurants, lifestyle venues, or multi-department operations.
• Prior pre-opening experience is highly preferred, with the ability to set up IT infrastructure, network cabling, hardware deployment, and POS systems from scratch.
• We are seeking a candidate who is not only a strategist but also technically capable and willing to be fully hands-on rather than purely administrative.
• Strong expertise in network administration, Wi-Fi infrastructure, hardware/software troubleshooting, POS platforms, and hospitality tech stacks.
• Excellent analytical skills, strong problem-solving capabilities, and a solid understanding of modern cybersecurity and data protection standards.
• Good command of English (written and spoken) with excellent communication skills to collaborate effectively with management, cross-functional teams, and external suppliers.

Key Responsibilities:

• Oversee, optimize, and maintain network stability, Wi-Fi connectivity, hardware, servers, and overall IT systems across the venue.
• Manage POS, PMS, and hospitality-related software platforms, ensuring uninterrupted technical support for daily operations.
• Implement and uphold strong cybersecurity protocols, network security, data protection measures, and regular system backups.
• Vendor & Service Management: Source, negotiate, and oversee external IT vendors, internet service providers, and technical contractors for maintenance and upgrades.
• Hands-on Troubleshooting: Actively resolve hardware, software, and network issues on-site, taking full ownership of IT challenges to minimize operational downtime.