Senior IT Infrastructure Operations Engineer (L2)

CPA Staffing Partners; Jakarta Utara; On-site; IDR 250,000,000 - 420,000,000; Full time

Job summary

Asiacruit is seeking a Senior IT Infrastructure Operations Engineer (L2) to join our large-scale tech environment in Indonesia. You will handle advanced troubleshooting, production system restoration, and infrastructure administration across servers, storage, GPU systems, and Kubernetes/K8s.

You will coordinate with vendors and specialist teams, perform approved changes, and push automation to optimize operations.

Qualifications

• 4–7 years of experience in IT Infrastructure, Infrastructure Operations, Systems Engineering, Platform Operations.
• Strong hands-on experience with Linux systems and infrastructure.
• Experience supporting GPU servers, storage, Kubernetes/K8s, Slurm, or similar platforms.
• Strong troubleshooting and incident-resolution skills.
• Experience with scripting or automation for infra tasks.
• Good understanding of ITSM, incident and change management.
• Willingness to work in a 24x7 shift-based onsite environment.

Responsibilities

• Perform advanced troubleshooting and diagnosis of infrastructure incidents.
• Investigate and resolve complex technical issues affecting services.
• Support service restoration and recovery of production systems.
• Administer and maintain assigned infrastructure platforms.
• Support Linux servers, GPU servers, storage systems, Kubernetes/K8s, Slurm.
• Troubleshoot server, OS, firmware, and driver issues.
• Execute approved infra changes per change management.
• Use scripting and automation to support ops tasks.
• Manage incidents, changes, and ITSM processes.
• Coordinate with vendors and specialist teams during complex incidents.
• Provide escalation and detailed troubleshooting to relevant teams.
• Support preventive and corrective maintenance activities.

Skills

IT Infrastructure

Infrastructure Operations

Systems Engineering

Platform Operations

Linux systems

Troubleshooting

Scripting/Automation

ITSM & Change Mgmt

24x7 shift readiness

Tools

Kubernetes

Slurm

GPU servers

Storage systems

Job description

Senior IT Infrastructure Operations Engineer (L2)

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality talent for both local and global markets. If you are analytical, collaborative, and committed to enabling business growth, we invite you to apply.

About the Role

We are looking for an L2 IT Infrastructure Operations Engineer to support advanced infrastructure operations in a large-scale technology environment.

You will be responsible for advanced troubleshooting, service restoration, infrastructure administration, approved changes, technical escalation, and coordination with vendors and specialist teams.

This role is suited for experienced infrastructure professionals who are comfortable supporting Linux-based environments and troubleshooting production infrastructure across servers, storage, GPU systems, and other technology platforms.

What You’ll Do

Perform advanced troubleshooting and diagnosis of infrastructure incidents.

Investigate and resolve complex technical issues affecting infrastructure services.

Support service restoration and recovery of production systems.

Administer and maintain assigned infrastructure platforms.

Support Linux servers, GPU servers, storage systems, Kubernetes/K8s, Slurm, and related infrastructure technologies.

Troubleshoot server, operating system, firmware, driver, and infrastructure-related issues.

Execute approved infrastructure changes in accordance with change management procedures.

Use scripting and automation to support troubleshooting and operational activities.

Manage incidents, changes, and operational activities through ITSM processes.

Coordinate with vendors and specialist technical teams during complex incidents.

Provide technical escalation and detailed troubleshooting information to relevant teams.

Support preventive and corrective maintenance activities.

Maintain technical procedures, operational documentation, and incident records.

Participate in continuous 24x7 infrastructure operations and shift support.

What We’re Looking For

4–7 years of experience in IT Infrastructure, Infrastructure Operations, Systems Engineering, Platform Operations, or a similar technical environment.

Strong hands-on experience with Linux systems and infrastructure.

Experience supporting one or more of the following: GPU servers, storage, Kubernetes/K8s, Slurm, or similar infrastructure platforms.

Strong troubleshooting and incident-resolution skills.

Experience with scripting or automation for infrastructure and operational tasks.

Good understanding of ITSM, incident management, and change management.

Basic understanding of server firmware and drivers.

Experience coordinating with vendors or specialist technical teams.

Strong technical documentation and communication skills.

Willingness to work in a 24x7 shift-based onsite environment.

Nice to Have

Experience supporting AI infrastructure, GPU computing, HPC, cloud platforms, or data center environments.

Experience with infrastructure monitoring and observability tools.

Experience with automation or infrastructure-as-code tools.

Experience supporting large-scale enterprise technology environments.

Why Join

Work with large-scale AI infrastructure and enterprise technology environments.

Gain hands-on experience with Linux, GPU servers, storage, Kubernetes/K8s, Slurm, and other infrastructure technologies.

Take ownership of advanced troubleshooting, service restoration, and infrastructure operations.

Collaborate with specialist technical teams and technology vendors.

Develop your expertise in modern infrastructure and AI technology environments.

Build your career in a growing technology environment.