IT Operation Manager (Data Center Industry)

PT EZSVS Technology Indonesia; Jakarta Selatan; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

PT EZSVS Technology Indonesia is seeking an experienced IT Infrastructure Manager to lead daily data center operations, ensure uptime, and drive continuous improvement across operations, security, and compliance.

You will mentor engineers, manage incidents, RCA, and coordinate with vendors and regional teams to support 24x7 requirements in Jabodetabek.

Qualifications

• Bachelor’s degree in IT, CS, or engineering.
• 5+ years IT Infrastructure/Operations with 3+ years in leadership.
• Data Center operations experience in hyperscale/cloud environments.
• Fluent in English; Mandarin proficiency is highly preferred.

Responsibilities

• Manage daily IT operations in the data center ensuring uptime and service reliability.
• Develop, implement, and improve operational procedures and best practices.
• Monitor infrastructure performance, system health, and service availability.
• Lead incident, problem, and change management processes.
• Conduct RCA for critical incidents and implement preventive actions.
• Oversee servers, storage, virtualization, OS, and network infrastructure.
• Coordinate deployments, upgrades, migrations, lifecycle management.
• Maintain backup, disaster recovery, and business continuity plans.
• Mentor IT Operations Engineers and support teams.
• Ensure SLAs and KPIs are consistently achieved.
• Coordinate with vendors and customers for maintenance and support.

Skills

IT leadership

IT Operations

Data Center Ops

Incident Management

Root Cause Analysis

Vendor Coordination

English Proficiency

Mandarin Communication

Education

Bachelor's degree in IT/CS/Engineering

Tools

VMware

Backup & DR tooling

Monitoring tools

Job description

• Manage daily IT operations within the data center, ensuring maximum uptime and service reliability.
• Develop, implement, and continuously improve operational procedures and best practices.
• Monitor infrastructure performance, system health, and service availability.
• Ensure all preventive and corrective maintenance activities are completed according to schedule.
• Lead incident, problem, and change management processes.
• Conduct Root Cause Analysis (RCA) for critical incidents and implement preventive actions.

Infrastructure Management

• Oversee servers, storage systems, virtualization platforms, operating systems, and network infrastructure.
• Coordinate infrastructure deployment, upgrades, migrations, and lifecycle management.
• Ensure backup, disaster recovery, and business continuity plans are properly maintained and tested.
• Maintain system capacity planning and performance optimization.
• Lead, mentor, and develop IT Operations Engineers and support teams.
• Assign work schedules, monitor team performance, and conduct performance evaluations.
• Provide technical guidance and coaching to improve operational capabilities.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Act as the primary operational contact for customers regarding service delivery.
• Coordinate with vendors and service providers for maintenance, warranty, and technical support.
• Ensure contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently achieved.
• Prepare operational reports and present service performance to management and clients.

Compliance & Security

• Ensure compliance with ISO standards, information security policies, and data center operational requirements.
• Support IT audits and regulatory compliance activities.
• Monitor operational risks and implement mitigation plans.
• Ensure cybersecurity best practices are followed throughout operational activities.

Cross-functional Collaboration

• Collaborate with Project Management, Engineering, Facilities, Security, and Regional Headquarters.
• Communicate effectively with Mandarin-speaking stakeholders regarding project updates, operational issues, and technical discussions.
• Support new customer onboarding and infrastructure expansion projects.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum 5 years of experience in IT Infrastructure / IT Operations, with at least 3 years in a managerial or team leadership role.
• Proven experience in Data Center IT Operations, preferably in a Hyperscale / Cloud Data Center environment.
• Strong knowledge of servers, storage, virtualization, operating systems, and network infrastructure.
• Experienced in 24x7 mission-critical operations, including incident, problem, change management, and Root Cause Analysis (RCA).
• Fluent in English; Mandarin proficiency is highly preferred.
• Willing to work on-site in Jabodetabek and support 24x7 operational requirements when needed.

EZSVS Established in March 2005, and PT.EZSVS Technology Indonesia as its branch company was established in Dec 2018. EZSVS and its branch is one of the leading IDC Integrated Service Provider. Business in EZSVS covers IDC consultation & management, IDC planning and construction, system integration, Server installation and maintenance, IDC talent development, industrial research, infrastructure & system integration, IDC O&M outsourcing service etc. Over the years EZSVS adhere to the "quality first, credit first, customer first, integrity-based" operating principles of customer service.