Cloud Engineer Onsite - Jakarta

Lintasarta; Jakarta Pusat; On-site; IDR 78,120,000 - 145,080,000; Full time

Job summary

Lintasarta is seeking a Data Center Operations Technician to install, maintain, and monitor IT infrastructure in Jakarta. You will handle servers, switches, firewalls, storage, and cabling, ensuring documentation accuracy and adherence to standards.

The role requires 1–2 years of relevant experience, familiarity with VMware ESXi, Proxmox, KVM or OpenStack, and monitoring tools like Zabbix or Grafana. On-site work with potential after-hours support is expected.

Qualifications

• Diploma or Bachelor's Degree in IT/CS or related field.
• 1–2 years of experience in Data Center Operations or infrastructure support.
• Hands-on installation experience with servers, switches, firewalls, storage, and cabling.
• Familiarity with rack & stack, cable management, labeling, and asset documentation.
• Experience with ITSM/ticketing systems.
• Basic networking, server hardware, cloud infra, and virtualization knowledge.
• Familiarity with VMware ESXi, Proxmox, KVM, or OpenStack.
• Experience with monitoring tools: Zabbix, Nagios, Prometheus/Grafana.
• Basic storage knowledge (NAS/SAN), including LUN provisioning.
• Cisco networking basics: switch/router config, VLANs, Cisco IOS.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and teamwork.

Responsibilities

• Install and maintain IT equipment (servers, switches, firewalls, storage, racks, cabling).
• Perform rack and stack activities, cable routing and labeling per standards.
• Troubleshoot infrastructure components and perform hardware replacements.
• Monitor health using Zabbix, Prometheus/Grafana; respond to alerts.
• Manage incident and service requests; update tickets and resolve issues.
• Escalate unresolved issues to internal teams or vendors.
• Coordinate with customers, vendors, and teams during implementation and incident handling.
• Maintain rack elevation diagrams, asset inventory, and configuration records.
• Ensure compliance with procedures, safety standards, and change management.

Skills

Troubleshooting

Analytical thinking

Problem-solving

Communication skills

Teamwork

On-site availability

Education

Diploma or Bachelor's Degree in IT/CS

Tools

VMware ESXi

Proxmox

KVM

OpenStack

Zabbix

Nagios

Prometheus/Grafana

Cisco IOS

Job description

• Install and maintain IT equipment, including servers, switches, firewalls, storage devices, racks, and structured cabling.
• Perform rack & stack activities, cable routing, cable dressing, and equipment labeling in accordance with Data Center standards.
• Conduct hardware replacement and perform basic troubleshooting for infrastructure components.
• Monitor server, hypervisor, and infrastructure health using monitoring tools such as Zabbix and Prometheus/Grafana, and respond to alerts based on operational procedures.
• Manage incident and service request tickets, ensuring timely updates and resolution.
• Escalate unresolved issues to the appropriate internal teams or vendors.
• Coordinate with customers, vendors, and cross-functional teams during implementation and incident handling.
• Maintain accurate documentation, including rack elevation diagrams, asset inventory, and infrastructure configuration records.
• Ensure compliance with operational procedures, safety standards, and change management processes.

Qualifications:

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum 1–2 years of experience in Data Center Operations, Infrastructure Support, or a similar role.
• Hands-on experience with the installation of servers, switches, firewalls, storage systems, and structured cabling.
• Good understanding of rack & stack activities, cable management, labeling, and asset documentation.
• Familiarity with ITSM/ticketing systems.
• Basic knowledge of networking, server hardware, cloud infrastructure, and virtualization technologies.
• Familiarity with hypervisors such as VMware ESXi, Proxmox, KVM, or OpenStack.
• Experience using infrastructure monitoring tools such as Zabbix, Nagios, or Prometheus/Grafana.
• Basic understanding of storage technologies (NAS/SAN), including LUN/volume provisioning, mounting, and troubleshooting.
• Basic knowledge of Cisco networking, including switch/router configuration, VLAN setup, and troubleshooting using Cisco IOS.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and teamwork abilities.
• Willing to work on-site and support maintenance activities outside regular business hours when required.