IT Officer

Anantara; Indonesia; On-site; IDR 72,000,000 - 95,000,000; Full time

Job summary

Anantara Ubud Bali Resort seeks an IT Operations Support specialist to ensure smooth IT services across the property. You will handle daily operations, troubleshoot issues for all departments, and maintain critical systems including PMS, POS, CCTV and guest connectivity.

Responsibilities cover hardware and network maintenance, vendor coordination, security of data, and assisting with projects and training. This role supports guest satisfaction through reliable technology.

Responsibilities

• Support daily IT operations to keep systems, hardware, software and network running smoothly.
• Provide daily IT support and troubleshooting to hotel departments.
• Maintain and troubleshoot computers, printers, Wi‑Fi, phones and other IT equipment.
• Monitor hotel network, internet connection and related infrastructure.
• Support PMS, POS, Wi‑Fi, PABX, CCTV, door locks and IPTV systems.
• Install, configure and maintain hardware, software and network devices.
• Respond promptly to IT issues reported by staff and guests.
• Perform regular checks of servers, network gear and backups.
• Create and maintain IT equipment and software inventory.
• Assist with user account setup and basic IT security needs.
• Ensure hotel data and systems are secured and backed up.
• Coordinate with external IT vendors and service providers as needed.
• Assist with IT projects, upgrades, installations and new tech rollout.
• Provide basic IT training and guidance to team members.
• Support AV needs for meetings and hotel events when required.
• Maintain documentation of IT incidents, repairs and changes.

Job description

Job Location and Employer

Job Location: Anantara Ubud Bali Resort. Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Responsibilities

• Responsible for supporting the daily IT operations of the resort, ensuring all IT systems, hardware, software, network, and technology services are functioning properly to support smooth hotel operations and guest satisfaction.
• Provide daily IT support and troubleshooting to all hotel departments.
• Maintain and troubleshoot computers, laptops, printers, telephones, Wi-Fi, and other IT equipment.
• Monitor and maintain the hotel network, internet connection, and related infrastructure.
• Support hotel systems such as PMS, POS, Wi-Fi, PABX, CCTV, door lock, IPTV, and other operational systems.
• Install, configure, and maintain hardware, software, and network devices.
• Respond promptly to IT issues reported by team members and guests.
• Perform regular checks of servers, network equipment, backups, and other critical IT systems.
• Create and maintain IT equipment and software inventory.
• Assist with user account setup, access rights, and basic IT security requirements.
• Ensure hotel data and systems are properly secured and backed up.
• Coordinate with external IT vendors and service providers when required.
• Assist with IT projects, system upgrades, installations, and new technology implementation.
• Provide basic IT training and guidance to team members.
• Support AV requirements for meetings, events, and hotel activities when required.
• Maintain proper documentation of IT incidents, repairs, equipment, and system changes.
• Ensure all IT services are provided in accordance with hotel standards and company policies.
• Perform any other reasonable duties assigned by the IT Manager.

About the Employer

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we've made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.