Assistant Quality Assurance Manager

Anantara; Indonesia; On-site; IDR 350,000,000 - 650,000,000; Full time

Job summary

Anantara Ubud Bali Resort is seeking a proactive Quality Assurance Manager to uphold luxury standards across all departments. You will design, implement, and maintain QA standards, conduct regular operational audits, monitor guest feedback, and drive continuous service improvements with department heads.

You will lead inspections, ensure corrective actions, analyze data for monthly reports, and partner with Learning & Development to embed quality into training programs while supporting

Qualifications

• Experience in hotel QA or operations.
• Ability to conduct audits and training.
• Strong data analysis and reporting skills.
• Excellent communication with department heads.

Responsibilities

• Develop, implement, and maintain hotel QA standards in line with Anantara brand requirements.
• Conduct regular operational audits across all departments to ensure SOPs and brand standards compliance.
• Monitor guest satisfaction scores, online reviews, and guest feedback to identify trends and improvement opportunities.
• Coordinate action plans with department heads to resolve service gaps and enhance guest experiences.
• Lead internal quality inspections, pre-opening readiness checks, and brand audit preparations.
• Ensure corrective and preventive actions are completed and followed up effectively.
• Analyze operational and guest experience data and provide monthly quality performance reports to the Executive Committee.
• Deliver quality awareness training and coaching sessions for managers and team members.
• Promote a culture of continuous improvement and service excellence throughout the resort.
• Collaborate with Learning & Development to integrate quality standards into training programs.
• Support sustainability, health & safety, and risk management initiatives related to operational quality.
• Benchmark best practices and recommend innovative improvements to hotel operations.

Skills

Quality assurance

Hospitality

Data analysis

Auditing

Education

Bachelor's degree in Hospitality or related field

Job description

Job Location: Anantara Ubud Bali Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

The Quality Assurance Manager is responsible for ensuring the consistent delivery of Anantara brand standards and luxury service excellence across all departments.

• Develop, implement, and maintain hotel quality assurance standards in line with Anantara brand requirements.
• Conduct regular operational audits across all departments to ensure compliance with SOPs and brand standards.
• Monitor guest satisfaction scores, online reviews, and guest feedback to identify trends and improvement opportunities.
• Coordinate action plans with department heads to resolve service gaps and enhance guest experiences.
• Lead internal quality inspections, pre-opening readiness checks, and brand audit preparations.
• Ensure corrective and preventive actions are completed and followed up effectively.
• Analyze operational and guest experience data and provide monthly quality performance reports to the Executive Committee.
• Deliver quality awareness training and coaching sessions for managers and team members.
• Promote a culture of continuous improvement and service excellence throughout the resort.
• Collaborate with Learning & Development to integrate quality standards into training programs.
• Support sustainability, health & safety, and risk management initiatives related to operational quality.
• Benchmark best practices and recommend innovative improvements to hotel operations.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we've made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

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