IT Manager

AccorHotels Indonesia; Kuta Selatan; On-site; IDR 334,800,000 - 669,600,000; Full time

Benefits offered by this job

Learning programs

Global career growth

CSR & ESG programs

Job summary

AccorHotels Indonesia is seeking an IT Leader to oversee technology operations at a five-star Bali resort. You will manage networks, servers, POS, guest internet, CCTV, and other guest-facing systems while coordinating with department heads and external vendors to implement strategic IT initiatives.

The ideal candidate has 4+ years in IT with at least 2 years in management, strong leadership, and fluency in English and Bahasa Indonesia. Prior hospitality IT experience is highly valued.

Qualifications

• Minimum 4 years of IT experience with at least 2 years in a managerial role.
• Hospitality, resort, or hotel IT experience is preferred.
• Strong leadership, communication, and stakeholder management skills.
• English and Bahasa Indonesia proficiency is required.

Responsibilities

• Lead IT operations across the resort ensuring reliable, secure technology services.
• Manage and maintain IT infrastructure including networks, servers, POS, guest internet, and end-user support.
• Drive cybersecurity compliance, maintenance programs, and system enhancements.
• Collaborate with department heads, corporate IT, and vendors to deliver solutions.

Skills

Leadership

Communication

Stakeholder management

Vendor coordination

English proficiency

Tools

Windows Server

Cybersecurity

Cloud solutions

Backup & DR

Job description

Novotel Bali Benoa is a five star resort, best known as family-friendly resort, located in Jl. Pratama Tanjung Benoa Nusa Dua, Bali Indonesia.

Job Description

• Lead and oversee all Information Technology operations across a 5-star beachfront family resort, ensuring reliable, secure, and efficient technology services that support both guest experience and hotel operations.
• Manage and maintain the resort’s IT infrastructure, including networks, servers, business applications, POS,guest internet services, telecommunications, and end-user support, while ensuring optimal system performance and minimal downtime.
• Drive technology initiatives, cybersecurity compliance, preventive maintenance programs, and system enhancements to support operational excellence, business continuity, and digital transformation.
• Partner closely with department heads, corporate IT teams, and external vendors to deliver effective technology solutions, project implementations, and continuous improvements across the resort.

Qualifications

• Minimum 4 years of relevant Information Technology experience, with at least 2years in a managerial capacity, preferably within hospitality, resort, or hotel environments.
• Strong technical knowledge of network infrastructure, Windows Server environments, cybersecurity, system administration, cloud-based solutions, backup and disaster recovery, and IT asset management.
• Experience supporting hospitality systems such as PMS, POS, guest internet management, CCTV, door lock systems, IPTV, and other hotel operational technologies is highly desirable.
• Proven ability to manage IT projects, coordinate vendors, troubleshoot complex technical issues, and provide effective support in a fast-paced operational environment.
• Strong leadership, communication, and stakeholder management skills, with a service-oriented mindset and excellent command of English and Bahasa Indonesia.

Additional Information

What you will get working with Accor

• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Hotel & Accommodation Services 51-100 employees

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia