IT Infrastructure Engineer

Flex; Batam; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Flex is seeking an IT Infrastructure Engineer to support, maintain, and improve site IT infrastructure for manufacturing and office operations. You will provide technical support for networks, servers, endpoints, and related services, while contributing to deployments, upgrades, and cybersecurity projects.

Key responsibilities include supporting LAN/WAN, Windows servers, and shop-floor IT endpoints; monitoring infrastructure health; and coordinating with regional teams on enterprise deployments.

Qualifications

• Diploma or Bachelor's degree in IT, CS, engineering or related field.
• Experience in IT infrastructure support, preferably in manufacturing.
• Experience in electronics manufacturing is a plus.

Responsibilities

• Provide technical support for site IT infrastructure and related services.
• Support LAN/WAN, wireless networks and associated network infrastructure.
• Support Windows servers, client systems and related infrastructure.
• Support PCs, engineering workstations and shop-floor IT endpoints.
• Troubleshoot infrastructure incidents affecting manufacturing and office operations.
• Monitor infrastructure availability, performance and operational health.
• Escalate complex incidents to regional or global teams when required.
• Participate in IT infrastructure deployments for new manufacturing lines and projects.
• Coordinate with corporate/regional teams on enterprise infrastructure deployments.
• Support cybersecurity initiatives and incident investigations.

Skills

LAN/WAN networking

TCP/IP

Switching

Routing

Wireless technologies

Windows Server

Active Directory

Virtualization

Monitoring

Cybersecurity

Incident management

Documentation

Teamwork

Independent work

Education

Diploma or Bachelor's Degree in IT/CS/Engineering

Job description

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

About the role

The IT Infrastructure Engineer is responsible for supporting, maintaining and improving site IT infrastructure required for manufacturing and office operations.

The role provides technical support for network, server, endpoint and related infrastructure services while participating in infrastructure deployments, upgrades, cybersecurity activities and new manufacturing/customer projects.

Infrastructure Operations

• Provide technical support for site IT infrastructure and related services.
• Support LAN/WAN, wireless networks and associated network infrastructure.
• Support Windows servers, client systems and related infrastructure.
• Support PCs, engineering workstations and shop-floor IT endpoints.
• Troubleshoot infrastructure incidents affecting manufacturing and office operations.
• Monitor infrastructure availability, performance and operational health.
• Escalate complex incidents to regional or global infrastructure teams where required.

Project & Manufacturing Support

• Participate in the implementation of IT infrastructure for new manufacturing lines, customer programs and NPI activities.
• Support infrastructure installation, configuration, testing and deployment.
• Participate in network/server refresh, migration and technology lifecycle activities.
• Coordinate with corporate/regional teams on enterprise infrastructure deployments.
• Work with Engineering, Production and other business teams to identify infrastructure requirements.

Security, Availability & Continuity

• Support infrastructure hardening and cybersecurity initiatives.
• Implement infrastructure changes according to approved IT and security requirements.
• Support backup, recovery and business-continuity activities within the assigned infrastructure scope.
• Participate in incident investigations and root-cause analysis.
• Support remediation of infrastructure vulnerabilities and technical risks.
• Coordinate technical activities involving IT vendors and service providers.
• Support infrastructure inventory and asset-management activities.
• Maintain accurate infrastructure configuration and technical documentation.

Continuous Improvement & Knowledge Transfer

• Identify opportunities to improve stability, supportability and efficiency of infrastructure services.
• Participate in IT operational automation and continuous-improvement initiatives.
• Develop technical documentation and troubleshooting procedures.
• Provide technical guidance and knowledge transfer to IT technicians and junior team members.

About you

• Diploma or Bachelor's Degree in IT, Computer Science, Engineering, or related field
• Experience in IT infrastructure support
• Manufacturing environment experience is preferred
• Experience in electronics manufacturing is an added advantage

Technical Skills

• LAN/WAN networking and TCP/IP
• Switching, routing, and wireless technologies
• Windows Server, Windows OS, and Active Directory
• Server, virtualization, and infrastructure monitoring
• Hardware and software troubleshooting
• Backup and recovery processes
• Cybersecurity and system security practices
• Incident management and problem resolution
• Manufacturing/shop-floor IT support
• Strong troubleshooting and problem-solving skills
• Analytical and detail-oriented
• Customer-focused with good communication skills
• Able to work independently and as part of a team
• Good project execution and documentation skills
• Willing to share knowledge and support team development