IT Helpdesk Specialist - End-User Support & ITSM

Esha Parama Technology; Daerah Khusus Ibukota Jakarta; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

A leading tech company in Jakarta seeks an IT Support Specialist to manage IT services and assist end users effectively. Responsibilities include administering the ITSM tool, providing first-level support, identifying and resolving incidents, managing user access, and ensuring high-quality service delivery. The ideal candidate should have strong problem-solving skills and a commitment to enhancing user experience in the organization.

Responsibilities

• Administer ITSM Tool and manage improvement ideas.
• Provide end user support for technical issues.
• Identify and resolve first-level incidents before escalation.
• Address problems and propose resolutions for the company.
• Deliver reliable services ensuring user satisfaction.
• Manage user accounts and access effectively.
• Categorize incidents and connect users with the right engineers.

Job description

A leading tech company in Jakarta seeks an IT Support Specialist to manage IT services and assist end users effectively. Responsibilities include administering the ITSM tool, providing first-level support, identifying and resolving incidents, managing user access, and ensuring high-quality service delivery. The ideal candidate should have strong problem-solving skills and a commitment to enhancing user experience in the organization.