IT Helpdesk (L2)

PT Indocyber Global Teknologi; Kebayoran Baru; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Indocyber Global Teknologi is seeking an IT Helpdesk professional to provide frontline support for hardware, software, and network issues in Jakarta. The role requires strong Windows/Office 365 knowledge and experience with AD user management, remote and on-site troubleshooting, and ticketing systems such as Jira, ServiceNow, Zendesk, or Freshservice.

The ideal candidate will have 1–2 years of relevant experience, strong communication skills, and a customer-focused mindset.

Qualifications

• Minimum 1–2 years of experience as an IT Helpdesk, IT Support, or similar role.
• Proven experience in troubleshooting hardware, software, and network-related issues.
• Strong knowledge of Windows operating systems and Microsoft Office 365.
• Familiar with computer hardware installation, maintenance, and repair.
• Experience in installing, configuring, and supporting desktop computers, laptops, printers, and other IT peripherals.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi).
• Experience with Active Directory, user account management, and password administration.
• Ability to diagnose and resolve technical issues remotely and onsite.
• Familiarity with ticketing systems such as Jira Service Management, ServiceNow, Zendesk, or Freshservice.
• Knowledge of antivirus, endpoint security, and basic cybersecurity best practices.
• Strong analytical and problem-solving skills with a proactive approach to troubleshooting.
• Excellent communication and interpersonal skills with a customer-oriented mindset.
• Ability to prioritize tasks and manage multiple support requests effectively.
• Willingness to work in shifts, weekends, or on-call schedules when required.

Skills

Troubleshooting

Windows OS & Office 365

Networking concepts

Active Directory

Remote & on-site support

Communication & customer focus

Task prioritization

Shift work / on-call readiness

Tools

Jira Service Management

ServiceNow

Zendesk

Freshservice

Job description

• Minimum 1–2 years of experience as an IT Helpdesk, IT Support, or similar role.
• Proven experience in troubleshooting hardware, software, and network-related issues.
• Strong knowledge of Windows operating systems and Microsoft Office 365.
• Familiar with computer hardware installation, maintenance, and repair.
• Experience in installing, configuring, and supporting desktop computers, laptops, printers, and other IT peripherals.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi).
• Experience with Active Directory, user account management, and password administration.
• Ability to diagnose and resolve technical issues remotely and onsite.
• Familiarity with ticketing systems such as Jira Service Management, ServiceNow, Zendesk, or Freshservice.
• Knowledge of antivirus, endpoint security, and basic cybersecurity best practices.
• Strong analytical and problem-solving skills with a proactive approach to troubleshooting.
• Excellent communication and interpersonal skills with a customer-oriented mindset.
• Ability to prioritize tasks and manage multiple support requests effectively.
• Willingness to work in shifts, weekends, or on-call schedules when required.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

Indocyber established in 2001 that focuses in providing IT Services and Digital Marketing for its enterprise clients in retail and financial services industries.

Our Group Companies have engaged with technology leaders such as Oracle, Microsoft, IBM, SAP, K2, Tibco, Lenddo, Pitney Bowes and Indonesia telco carrier leader Telkomsel.

Our main services included:

Managed Services

Custom Solution

Business Process Management

IoT

We believe that IT business is our way of reaching our mission: "To become one of the best IT Company in Indonesia with Integrity, Attitude and Discipline."

Indocyber established in 2001 that focuses in providing IT Services and Digital Marketing for its enterprise clients in retail and financial services industries.

Our Group Companies have engaged with technology leaders such as Oracle, Microsoft, IBM, SAP, K2, Tibco, Lenddo, Pitney Bowes and Indonesia telco carrier leader Telkomsel.

Our main services included:

Managed Services

Custom Solution

Business Process Management

IoT

We believe that IT business is our way of reaching our mission: "To become one of the best IT Company in Indonesia with Integrity, Attitude and Discipline."

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