Technical Support Engineer

PT Intikom Berlian Mustika - Talent Acquisition; Kebayoran Baru; On-site; IDR 240,000,000 - 300,000,000; Full time

Job summary

PT Intikom Berlian Mustika - Talent Acquisition is seeking a Data Center Huawei Support Specialist to monitor and maintain Huawei infrastructure in a live data center environment. You will perform proactive monitoring, health checks, and basic troubleshooting on a wide range of Huawei devices while ensuring service continuity.

Responsibilities include incident handling from L1 through vendor escalation, daily operations, reporting, and participation in change control procedures.

Qualifications

• S1 degree in IT/IS/CE or related field.
• Experience or understanding of Huawei infrastructure.
• Basic understanding of Huawei products listed.
• Knowledge of servers, storage, and networking basics.

Responsibilities

• Monitor Huawei infrastructure in Data Center.
• Perform proactive monitoring and health checks on Huawei devices.
• Troubleshoot hardware and software issues at L1.
• Escalate to L2/L3 or vendor when needed.
• Document incidents and create trouble tickets.
• Assist with patching and maintenance activities.
• Prepare reports on operational activities and incidents.

Skills

Huawei infrastructure

Troubleshooting

Incident management

Communication

Data Center ops

Education

Bachelor's degree (S1) in IT/IS/CE

Tools

OceanProtect X8000

OceanStor Dorado 6000 V6

FusionCube

CE Series Switch

USG Firewall

TaiShan Server

iMaster NCE

HiSec Insight

Job description

This role involves proactive monitoring and operational support of Huawei infrastructure in a Data Center environment, including monitoring, basic troubleshooting, and health checks on various Huawei devices such as OceanProtect X8000, OceanStor Dorado 6000 V6, FusionCube 1000, CE Series Switches, S5731 Management Switch, USG6725F Firewall, TaiShan 200, HiSec Insight, and iMaster NCE-Fabric.

Key responsibilities

Perform proactive monitoring and operational support on Huawei infrastructure in Data Center

Conduct monitoring, basic troubleshooting and health checks on Huawei devices including storage, switches, firewalls and servers

Monitor device conditions, service status, resource utilization, connectivity, alarms and events

Perform first level troubleshooting on hardware and software issues on Huawei devices

Conduct initial checks on alarms, logs, connectivity, interfaces, ports, services and resources before escalation

Handle incidents and create trouble tickets for each incident

Perform initial analysis of incident severity and impact

Escalate incidents to L2/L3 or Huawei Principal/Vendor when issues cannot be resolved at L1 level

Follow up on escalated incidents until resolution is obtained

Perform backup and restore of configurations and/or data according to established procedures

Support preventive and corrective maintenance activities on Huawei infrastructure

Conduct periodic health checks and document results

Assist with patching, updates and configuration changes following Change Request procedures

Monitor after incident resolution to ensure service stability

Support provisioning, monitoring, troubleshooting, reporting and daily operations of Data Gateway services

Assist with swingover/failover processes according to operational procedures

Create reports on operational activities, incidents, troubleshooting, escalations and preventive maintenance

Coordinate with PLN Icon Plus team, L2/L3 Engineers and Huawei Principal/Vendor

Provide knowledge transfer and document troubleshooting based on handled incidents

Provide 24x7 technical support according to shift schedule and operational needs

About you

Minimum S1 degree in Information Technology, Information Systems, Computer Engineering, Electrical Engineering or related field

Experience or technical understanding of Huawei Infrastructure

Basic understanding of several Huawei products including OceanProtect X8000, OceanStor Dorado 6000 V6, FusionCube, CE Series Switch, USG Firewall, TaiShan Server, iMaster NCE and HiSec Insight

Understanding of basic concepts: Server Infrastructure, Storage, Backup & Restore, Virtualization, Network, Firewall, Data Center, Monitoring, Incident Management and Troubleshooting

Capability to perform basic troubleshooting on Huawei Storage, Server, Switch, Firewall and Virtualization

Understanding of VLAN, TCP/IP, routing, switching, interface/port, connectivity and network troubleshooting concepts

Understanding of basic storage concepts such as capacity, utilization, disk, storage health and backup

Understanding of basic virtualization and infrastructure management concepts

Capability to read alarms, events and logs for initial troubleshooting

Understanding of ticketing processes, escalation, incident handling and SLA/SLG

Good analytical thinking and troubleshooting capabilities

Good communication and coordination capabilities

Ability to work disciplined according to SOP and Change Request procedures

Huawei technical certification level Associate or equivalent is an advantage

Willing to work on-site and 24x7 shifting

Willing to be placed in Data Center area Jabodetabek according to operational needs

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Computer Software & Networking 101-1,000 employees

Established in 1990, Intikom is a trusted IT solutions provider, helping clients stay ahead in the industry. We offer a wide range of products and services to meet IT lifecycle needs, serving businesses of all sizes across various industries, including private and state-owned sectors. Our success stems from strong leadership, teamwork, and a customer-focused approach. With a commitment to building long-term relationships, we prioritize an end-to-end experience to ensure lasting partnerships with our clients.

Established in 1990, Intikom is a trusted IT solutions provider, helping clients stay ahead in the industry. We offer a wide range of products and services to meet IT lifecycle needs, serving businesses of all sizes across various industries, including private and state-owned sectors. Our success stems from strong leadership, teamwork, and a customer-focused approach. With a commitment to building long-term relationships, we prioritize an end-to-end experience to ensure lasting partnerships with our clients.

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