IT Helpdesk Jr. Specialist

Home Credit Indonesia; Jakarta Pusat; Hybrid; IDR 55,800,000 - 89,280,000; Full time

Job summary

Home Credit Indonesia is seeking a proactive IT Helpdesk professional who will be the first point of contact for users, diagnosing and resolving issues to restore productivity quickly. You will provide onsite and remote support across HCID offices, maintain the knowledge base, and assist new joiners with IT equipment while monitoring and improving service quality.

Candidates should have a Diploma, 3+ years in IT Helpdesk/Desktop Support, strong Windows OS and collaboration tools like O365, MS

Qualifications

• Minimum with Diploma.
• 3+ years in IT Helpdesk/Desktop Support.
• Strong PC skills with Windows OS, O365, MS Teams, Jira Servicedesk, Confluence, and monitoring tools.
• Basic conversational English for daily communication.

Responsibilities

• Handle Helpdesk responses and resolutions via Jira Servicedesk.
• Regularly update the knowledge base.
• Focus on preventing issues for business users.

Skills

Helpdesk support

Desktop support

Windows OS

O365

MS Teams

Jira Servicedesk

Confluence

Monitoring tools

Customer service

English communication

Teamwork

Education

Diploma

Tools

Jira Servicedesk

Confluence

Monitoring tools

Job description

This role be the first-line technical support to users by receiving, diagnosing, resolving, or escalating IT issues and inquiries to restore individual user productivity as quickly as possible. Provides all information regarding IT asset to asset team and help them to keep information updated all the time to ensure that the Company is comply with license and other agreements.

The job will cover:

• Helpdesk Response & Resolution ticket Jira Servicedesk.
• Regular update on knowledge base.
• Focus to prevent problem issue from all business users.
• Provide onsite and remote support for business users in all HCID Offices (HO and Regional).
• Supporting new joiner for preparing IT equipment and also to check IT Equipment for exit clearance process.
• Identify possible improvement and suggest feasible improvement to increase productivity and to enhance customer satisfaction.

We are looking for Talents with requirements:

• Minimum with Diploma graduated.
• Having experience in IT Helpdesk / IT Desktop Support minimum 3 years.
• High level of PC skill, good on OS Windows, O365, Ms Teams, JIRA Servicedesk, Confluence, and monitoring tools.
• Having basic conversational English and able to communicate on daily basis.
• Able to work on challenging assignments both individually and in a team.
• Motivated and customer/service oriented.