IT Helpdesk Specialist - First-Line Support (Remote/Onsite)

Home Credit Indonesia; Jakarta Pusat; Hybrid; IDR 55,800,000 - 89,280,000; Full time

Job summary

Home Credit Indonesia is seeking a proactive IT Helpdesk professional who will be the first point of contact for users, diagnosing and resolving issues to restore productivity quickly. You will provide onsite and remote support across HCID offices, maintain the knowledge base, and assist new joiners with IT equipment while monitoring and improving service quality.

Candidates should have a Diploma, 3+ years in IT Helpdesk/Desktop Support, strong Windows OS and collaboration tools like O365, MS

Qualifications

• Minimum with Diploma.
• 3+ years in IT Helpdesk/Desktop Support.
• Strong PC skills with Windows OS, O365, MS Teams, Jira Servicedesk, Confluence, and monitoring tools.
• Basic conversational English for daily communication.

Responsibilities

• Handle Helpdesk responses and resolutions via Jira Servicedesk.
• Regularly update the knowledge base.
• Focus on preventing issues for business users.

Skills

Helpdesk support

Desktop support

Windows OS

O365

MS Teams

Jira Servicedesk

Confluence

Monitoring tools

Customer service

English communication

Teamwork

Education

Diploma

Tools

Jira Servicedesk

Confluence

Monitoring tools

Job description

Home Credit Indonesia is seeking a proactive IT Helpdesk professional who will be the first point of contact for users, diagnosing and resolving issues to restore productivity quickly. You will provide onsite and remote support across HCID offices, maintain the knowledge base, and assist new joiners with IT equipment while monitoring and improving service quality.

Candidates should have a Diploma, 3+ years in IT Helpdesk/Desktop Support, strong Windows OS and collaboration tools like O365, MS