IT Endpoint Support

PT Intikom Berlian Mustika - Talent Acquisition; Jakarta Selatan; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

PT Intikom Berlian Mustika invites a proactive IT Helpdesk professional to join our support team in Jakarta. You will troubleshoot and resolve incidents per SLAs, manage mobile devices via MDM, and install and maintain IT equipment across Windows, Android, and iOS platforms.

The role requires a minimum Diploma (D3) or Bachelor's in IT, at least 2 years in IT Endpoint Support, and willingness to work a 24/7 shift.

Qualifications

• Diploma (D3) or Bachelor's degree in IT-related field.
• Minimum 2 years of experience in IT Endpoint Support.
• Understanding of Mobile Device Management concepts.
• Proficient with Android, iOS and Windows devices troubleshooting.
• Knowledge of IT device installation, configuration and maintenance.
• Strong analytical and problem-solving skills.
• Willing to work in a 24/7 shift system.
• Basic to intermediate English for reading technical documentation.

Responsibilities

• Troubleshoot and resolve incidents in line with SLAs.
• Manage and monitor mobile devices via MDM.
• Install, configure, and maintain IT equipment.
• Support Windows, Android, and iOS devices.
• Handle user support tickets through to resolution.
• Coordinate with internal teams and vendors for technical requirements.
• Prepare IT activity reports and documentation.

Skills

Troubleshooting

Analytical thinking

English reading

Education

D3 / Bachelor's in IT

Tools

MDM

Windows

Android

iOS

Job description

Provide IT helpdesk and support to users, including troubleshooting and incident resolution in accordance with SLAs, managing and monitoring mobile devices via Mobile Device Management (MDM), and installing, configuring, and maintaining IT equipment.

Key responsibilities

Perform troubleshooting and incident resolution in accordance with SLAs

Manage and monitor mobile devices via Mobile Device Management (MDM)

Install, configure, and maintain IT equipment

Support the operation of Windows, Android, and iOS-based devices

Manage user support tickets through to resolution

Coordinate with internal teams and vendors regarding technical requirements

Prepare documentation and IT activity reports

About you

Minimum Diploma (D3) or Bachelor's degree (S1) in Informatics Engineering, Information Systems, Computer Science, or a related field

Minimum of 2 years of experience in IT Endpoint Support

Understanding of Mobile Device Management (MDM) concepts and implementation

Proficient in troubleshooting Android, iOS, and Windows-based devices

Knowledge of IT device installation, configuration, and maintenance

Strong analytical and problem-solving skills

Willing to work in a 24/7 shift system

Basic to intermediate English proficiency, particularly for reading and understanding technical documentation and written communication

Established in 1990, Intikom is a trusted IT solutions provider, helping clients stay ahead in the industry. We offer a wide range of products and services to meet IT lifecycle needs, serving businesses of all sizes across various industries, including private and state-owned sectors. Our success stems from strong leadership, teamwork, and a customer-focused approach. With a commitment to building long-term relationships, we prioritize an end-to-end experience to ensure lasting partnerships with our clients.

Established in 1990, Intikom is a trusted IT solutions provider, helping clients stay ahead in the industry. We offer a wide range of products and services to meet IT lifecycle needs, serving businesses of all sizes across various industries, including private and state-owned sectors. Our success stems from strong leadership, teamwork, and a customer-focused approach. With a commitment to building long-term relationships, we prioritize an end-to-end experience to ensure lasting partnerships with our clients.