Senior Associate Business Analyst - IT & Process Improvement

The Nippon Telegraph and Telephone Corporation (NTT); Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

NTT DATA in Jakarta is seeking a Senior Associate Business Analyst to collaborate with clients, determine requirements, and define solutions that address business, process and system challenges.

Working under supervision, you will liaise with stakeholders to understand operations and propose technology-enabled improvements aligned with enterprise architecture and sponsor goals. On-site role with growth opportunities.

Qualifications

• Developing understanding of business practices and processes.
• Team player with client service orientation and organization skills.
• Developing expertise in systems, processes and technologies to analyze.
• Meticulous attention to detail under pressure.
• Excellent verbal and written communication skills.
• Listen empathetically.
• Build rapport with stakeholders and manage relationships.
• Knowledge of project management methodology.
• Strong analytical and documentation skills.
• Knowledge of common systems in a services organization such as ServiceNow/Siebel/Remedy/SAP/EMS is advantageous.

Responsibilities

• Acts as a bridge between business problems and technology solutions.
• Analyzes, transforms and resolves business problems with technology.
• Works with clients to define requirements and solutions.
• Delivers projects in line with sponsor requirements and enterprise architecture.
• Develops and deploys enhanced services and platforms from definition to deployment.
• Identifies and documents operational gaps, user guides, templates and training.
• Assists with issue resolution and adheres to development and support processes.
• Escalates issues to ensure timely closure and delivers outputs under guidance.

Skills

Business analysis

Team player

Communication skills

Analytical thinking

Stakeholder management

Documentation

Project management

Education

Bachelor's degree or equivalent in Business or Information Technology

Project management certification

Professional in Business Analysis certification

IIBA Membership required

ITIL certification

Tools

ServiceNow

Siebel

Remedy

SAP

EMS

Job description

NTT DATA in Jakarta is seeking a Senior Associate Business Analyst to collaborate with clients, determine requirements, and define solutions that address business, process and system challenges.

Working under supervision, you will liaise with stakeholders to understand operations and propose technology-enabled improvements aligned with enterprise architecture and sponsor goals. On-site role with growth opportunities.