IT App Support Intern: Monitor, Resolve & Deploy

Panin Dai-ichi Life; Jakarta Pusat; Sur place; IDR 144 000 000 - 216 000 000; Plein temps

Résumé du poste

Panin Dai-ichi Life in Jakarta Pusat, Indonesia is seeking a dedicated IT Operations professional to monitor systems daily, catch issues via dashboards, and log findings in health-check reports. You will handle tickets and respond to user requests through a ticketing system to maintain service quality.

You will ensure SLAs are met, document solutions for reuse, and coordinate deployment steps and approvals, including downtime notices to stakeholders.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• Good communication, customer focus, building trust, work standards, continuous learning and improvement, integrity.
• Good logical thinking and good problem solver.

Responsabilités

• Daily Monitoring: keeping systems healthy and catching problems before users notice them by using dashboards and monitoring tools.
• Recording findings in a daily health-check report and escalating anything abnormal
• Handle ticket
• Working on user requests and incidents through a ticketing system
• Service requests: routine tasks such as downloading data, user inquiries, etc.
• Incidents: something is broken ("app error," "can't log in," "report shows wrong data"). To investigate, fix it or find a workaround, and upscale if needed.
• Meeting SLAs (response and resolution time targets)
• Writing clear updates and documenting solutions so the team can reuse them
• Deployment
• Checking that required documents are complete: release notes, deployment steps, test results (UAT sign-off)
• Getting approvals from the relevant people
• Sending notifications to users and stakeholders about the planned downtime or change

Connaissances

Monitoring

Customer focus

Communication

Problem solving

Integrity

Continuous learning

Good logical thinking

Formation

Bachelor’s degree in information technology, Computer Science, or related field

Outils

Dashboards & monitoring tools

Ticketing system

Description du poste

Panin Dai-ichi Life in Jakarta Pusat, Indonesia is seeking a dedicated IT Operations professional to monitor systems daily, catch issues via dashboards, and log findings in health-check reports. You will handle tickets and respond to user requests through a ticketing system to maintain service quality.

You will ensure SLAs are met, document solutions for reuse, and coordinate deployment steps and approvals, including downtime notices to stakeholders.