Applications Support Engineer — ERP & Middleware

NTT America, Inc.; Jakarta Pusat; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

NTT DATA is seeking an Applications Managed Services Engineer (L1) to monitor and support client applications, including ERP and Middleware, on-site in Jakarta. You will be the first line of defense for incidents, perform patching and configuration changes, and collaborate across teams to optimize processes and ensure SLA adherence.

The role emphasizes proactive problem solving, knowledge base updates, and potential involvement in disaster recovery testing and project work as needed.

Qualifications

• Entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Basic knowledge of infrastructure and technology within supported technical domains (e.g., ERP, Windows, Linux, SQL, Oracle Middleware, and Webserver).
• Strong planning skills and client-focused mindset.
• Ability to communicate across cultures and work with diverse groups.
• Active listening skills and positive attitude under pressure.
• Bachelor’s degree in information technology/computing or equivalent work experience.

Responsibilities

• Provide essential support and monitoring services for client applications.
• Be the first line of contact for incidents, ensuring SLAs are met.
• Execute approved maintenance activities such as patching and configuration changes.
• Respond to service requests via phone or chat and maintain knowledge articles.
• Contribute to process improvements and automation efforts.
• Assist with disaster recovery function tests and project work as needed.

Skills

Windows Server

Linux Server

Virtualization

Server Hardware

Storage Administration

Education

Bachelor’s degree in information technology/computing

Job description

NTT DATA is seeking an Applications Managed Services Engineer (L1) to monitor and support client applications, including ERP and Middleware, on-site in Jakarta. You will be the first line of defense for incidents, perform patching and configuration changes, and collaborate across teams to optimize processes and ensure SLA adherence.

The role emphasizes proactive problem solving, knowledge base updates, and potential involvement in disaster recovery testing and project work as needed.