Experienced Customer Service English (Night Shift)

TP; Sleman; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Competitive salary above UMR

Monthly incentives

Shift allowance

Overtime compensation

Public holiday pay

BPJS Kesehatan & BPJS Ketenagakerjaan

Career development opportunities

Onboarding and training

Global logistics project exposure

Job summary

TP in Yogyakarta is seeking a Customer Service representative to handle inquiries across multiple channels and help with shipment tracking and logistics issues.

You will investigate cases, process claims, and maintain accurate case records while delivering professional and courteous service. Fresh graduates are encouraged to apply, with onsite work and rotating shifts.

Qualifications

• English proficiency at C1/C2 is required and will be assessed.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and problem solving essential.

Responsibilities

• Handle customer inquiries via Email, Phone, WhatsApp and other channels.
• Assist customers with shipment tracking, updates, delays, and logistics concerns.
• Investigate cases using internal systems and apply company procedures.
• Process shipping claims and post-delivery support requests.
• Maintain accurate records of customer interactions in the system.
• Provide professional, courteous, and solution oriented service.
• Escalate unresolved cases to relevant internal teams when needed.
• Meet quality, productivity and service targets.
• Participate in training, team briefings, coaching and quality improvement.

Skills

English proficiency

Typing speed

Education

Diploma / Bachelor's degree

Job description

Your responsibilities include:

• Handle customer inquiries through Email, Phone, WhatsApp, and other communication channels.
• Assist customers with shipment tracking, delivery updates, delays, lost or damaged packages, and other logistics-related concerns.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Process shipping claims, re-delivery requests, and other post-delivery support.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

Requirements

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Fresh graduates are encouraged to apply.
• Previous experience in Customer Service, BPO, Logistics, E-commerce, or similar industries is an advantage but not mandatory.
• English proficiency at C1/C2 (reading, writing, listening, and speaking). Language skills will be evaluated during the recruitment process.
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Comfortable working in a dynamic, fast-paced environment.
• Minimum typing speed of 50 WPM.
• Able to work under pressure and adapt to rotational shift schedules.
• Willing to work onsite (WFO) at TPID Yogyakarta.
• Open to relocating if currently residing outside Yogyakarta.
• Available to work rotating shifts, weekends, and public holidays as required.
• Able to join by IMMEDIATELY.

Benefits

• Competitive basic salary above Yogyakarta UMR.
• Monthly performance incentives and project allowance.
• Shift allowance based on assigned working schedule.
• Overtime compensation (where applicable).
• Additional pay for working on public holidays.
• BPJS Kesehatan and BPJS Ketenagakerjaan.
• Clear internal career development opportunities.
• Comprehensive onboarding, training, and continuous learning programs.
• Opportunity to support an international logistics project and gain global customer service experience.

Why Join Our Team?

• Develop your career in an international customer service environment.
• Gain hands-on experience supporting global logistics operations.
• Receive structured training and ongoing support from experienced professionals.
• Build valuable English communication and customer service skills while working with a collaborative team.
• A great career opportunity for fresh graduates and professionals looking to grow in the BPO and customer service industry.