Integration Solution Delivery

PT Esensi Solusi Buana (ESB); Banten; On-site; IDR 120,000,000 - 210,000,000; Full time

Job summary

PT Esensi Solusi Buana (ESB) is seeking an Integration Solution Delivery Analyst in Indonesia to coordinate merchant integration projects from planning through Go-Live. The role requires strong communication, collaboration with cross-functional teams, and a customer-focused approach to ensure smooth delivery and positive client experiences.

You will support planning, execution, and delivery by tracking progress, managing issues, and maintaining clear, transparent communication with clients and

Qualifications

• Bachelor's degree in Business, Management, IT, or related field.
• 1+ years of experience in Project Management, Account Management, Implementation, or Client Success.
• Experience managing multiple projects and meeting deadlines.
• Strong communication and coordination skills with a transparent and collaborative approach.
• Good problem-solving and analytical skills with an agile and solution-oriented mindset.

Responsibilities

• Coordinate merchant integration projects from planning through Go-Live, ensuring key activities meet timelines.
• Support transparent and collaborative project implementation with internal teams and clients.
• Track progress, identify issues, and coordinate agile resolutions with relevant teams.
• Maintain regular and transparent communication with clients and provide timely updates.
• Ensure activities follow SOPs, checklists, and documentation standards.
• Maintain accurate project documentation, reports, and updates with integrity and attention to detail.
• Gather client feedback and communicate insights with empathy to support product and service improvements.
• Monitor project performance and prepare updates on key results accurately and transparently.
• Support continuous improvement of implementation processes by adapting to challenges and identifying opportunities.

Skills

Communication skills

Coordination

Analytical thinking

Empathy

Cross-functional teamwork

Education

Bachelor's degree

Tools

API documentation

Job description

About the Role

The Integration Solution Delivery Analyst will support merchant integration projects from planning through Go-Live by coordinating with clients and cross-functional teams, monitoring progress, and resolving issues. This role requires honesty, empathy, and agility to ensure smooth delivery and a positive client experience.

What You’ll Do (Responsibilities)

• Coordinate assigned merchant integration projects from planning through Go-Live, ensuring key activities are completed according to project timelines.
• Coordinate with internal teams and clients to support transparent and collaborative project implementation and delivery.
• Track project progress, identify potential issues, and agilely coordinate resolutions with relevant teams.
• Maintain regular and transparent communication with clients and provide timely updates throughout the implementation process.
• Ensure project activities follow established SOPs, checklists, and documentation standards.
• Maintain accurate and complete project documentation, implementation reports, and project updates with integrity and attention to detail.
• Gather client feedback and communicate relevant insights with empathy to internal teams to support product and service improvements.
• Monitor project performance and prepare updates or reports on key project results accurately and transparently.
• Support continuous improvement of implementation processes by adapting to challenges and identifying opportunities to improve project efficiency and client experience.

What Capabilities You’ll Need (Requirements)

• Bachelor's degree in Business, Management, Information Technology, or a related field.
• 1+ years of experience in Project Management, Account Management, Implementation, or Client Success.
• Experience managing multiple projects and meeting deadlines.
• Strong communication and coordination skills with a transparent and collaborative approach.
• Good problem-solving and analytical skills with an agile and solution-oriented mindset.
• Able to work effectively with cross-functional teams.
• Familiar with project management tools; knowledge of API Documents is a plus.
• Basic understanding of system integration or SaaS products is preferred.
• Proficient in Microsoft Office or Google Workspace.
• Detail-oriented, organized, and customer-focused with strong empathy.