Customer Success

Dayalima Group; Indonesia; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Dayalima Group in Indonesia is seeking a proactive Customer Success professional to manage post-sales operations, onboarding, and long-term user adoption across our technology product ecosystem.

You will lead client onboarding, oversee end-to-end project delivery, collect feedback for product development, and help clients achieve consistent value while traveling as needed.

Qualifications

• Bachelor's degree or higher required.
• Proven experience with technology software/platforms.
• Intermediate MS Excel skills required; able to analyze data and generate reports.

Responsibilities

• Lead client onboarding for digital platforms and establish guidelines.
• Manage end-to-end project delivery lifecycles with flexibility for weekend shifts.
• Collect and relay client feedback to inform product development and improve adoption.
• Maintain logs of platform issues and monitor key operational metrics.

Skills

MS Excel

Communication skills

Project management

English proficiency

Education

Bachelor's degree

Job description

We are looking for a proactive and client-focused Customer Success professional to join our dynamic team. In this role, you will manage post-sales operations and drive client satisfaction across our technology product ecosystem. You will be instrumental in client onboarding, end-to-end project management, issue resolution, and fostering long-term user adoption in both domestic and international markets.

What You Will Do

• Lead client onboarding for digital platforms, establish operational guidelines, and manage end-to-end issue resolution during the critical two-week hypercare period after delivery.
• Oversee complete project delivery lifecycles, from participant registration to final execution. Maintain a flexible 5-day schedule to accommodate delivery windows, including weekend shifts.
• Collect actionable feedback from clients, candidates, and assessment participants to inform internal product development. Proactively ensure high rates of feature utilization and client retention.
• Maintain accurate logs of platform issues and monitor key operational metrics, such as response times and resolution times.

What We Are Looking For

• Bachelor’s Degree in any discipline.
• Demonstrated experience working with technology software/platforms; intermediate skills in MS Excel are required.
• Exceptional verbal and written communication skills, with a focus on professional interpersonal engagement.
• Business-level fluency in English to effectively support local and regional clients.
• High adaptability, strong project management abilities, a willingness to travel as needed, and flexibility to work standard shift schedules, including weekends.