Insurance Client Services

Rumah Sakit Pondok Indah Group; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Rumah Sakit Pondok Indah Group seeks an Insurance Relations Coordinator to manage relationships with insurance patients and partner agencies, ensuring a seamless patient experience through coordination with admissions, billing and medical teams.

Responsibilities include building and maintaining insurer partnerships, liaising with internal departments to smooth patient flow, protecting confidentiality, monitoring service quality, and supporting achievement of partnership targets.

Qualifications

• Minimum 1 year experience in hospital, handling insurance/corporate/third-party payer.
• Understands insurance patient flow.
• Excellent communication and interpersonal skills.
• Strong coordination skills, target-oriented with high drive.

Responsibilities

• Coordinate with internal departments (admission, billing, medical) to ensure smooth service for insurance patients.
• Build and maintain relationships with insurance companies and agencies; act as liaison between hospital and insurance.
• Collaborate with Marketing & Business Development for partnership expansion.
• Ensure confidentiality of patient data.
• Monitor and evaluate insurance services; support achievement of partnership targets.

Skills

Excellent communication

Interpersonal skills

Coordination skills

Target-oriented

Job description

Responsible for managing relationships and services for insurance patients (individual) and ensuring a seamless patient experience through coordination with internal hospital stakeholders and external insurance partners.

Key Responsibilities:

• Coordinate with internal departments (admission, billing, medical) to ensure smooth service for insurance patients.
• Build and maintain relationships with insurance companies and agencies act as liaison between hospital and insurance.
• Collaborate with Marketing & Business Development for partnership expansion.
• Ensure confidentiality of patient data.
• Monitor and evaluate insurance services, support achievement of partnership and targets.
• Minimum 1 year experience in hospital (experienced in insurance/corporate/third-party payer handling).
• Understands insurance patient flow.
• Excellent communication and interpersonal skills.
• Strong coordination skills, target-oriented with high drive.

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