Inside Sales Representative (m/f/d)

cytena GmbH; Kota Bandung; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

DispENDIX, part of BICO Group, is seeking an Inside Sales Representative (m/f/d) to join our international Sales team in Bandung, Indonesia. You will manage inbound and outbound sales activities, support customers with consumables and service offerings, and maintain accurate CRM data.

You will qualify leads, coordinate with Order Fulfillment, and collaborate with regional teams to ensure smooth handovers. The role requires proactive, customer‑oriented mindset, fluency in English, and comfort

Qualifications

• Experience in inside sales or sales development roles.
• Comfort with outbound and inbound lead qualification.
• Familiarity with CRM systems (HubSpot or Salesforce).

Responsibilities

• Manage consumables sales, inquiries, quotations, pricing and lead-time confirmations.
• Support service contracts renewals and additional offerings.
• Qualify, enrich and route inbound leads to the Sales team.
• Collaborate with regional teams to ensure smooth handovers and customer support.
• Maintain accurate CRM data and track KPIs such as lead response times.

Skills

Inside Sales

Lead Qualification

CRM proficiency

English fluency

Education

Bachelor's degree

Tools

HubSpot

Salesforce

CRM tools

Job description

Who we areDISPENDIX is a dynamic deep-tech company with products that enable scientists and researchers around the world to make new discoveries in areas such as drug discovery, diagnostics and personalized medicine. Our passion drives us to develop high-tech premium liquid handling instruments for laboratory automation in the life science industry. In 2018, DISPENDIX became part of BICO Group.Our vision is: To enable and automate the life science lab of the future.We are looking for an Inside Sales Representative (m/f/d) to join our international Sales team. The position is based in Bandung, Indonesia .In this role, you will be part of our global commercial team and support our customers throughout the sales process. You will manage inbound and outbound sales activities, support existing customers with consumables and service offerings, maintain accurate CRM data, and work closely with Sales, Marketing, Applications, Service, and Order Fulfillment teams across regions.ResponsibilitiesManage consumables sales, including customer inquiries, quotations, pricing and lead-time confirmations, order follow-ups, and coordination with Order Fulfillment.Support the sale and renewal of service contracts and additional service offerings, including customer follow-ups and tracking contract coverage and renewal opportunities.Qualify, enrich, and follow up on inbound leads from web forms, webinars, trade shows, and other marketing activities and route qualified opportunities to the appropriate Sales team.Research and identify potential customers across academic, pharmaceutical, and biotech markets and support outbound and customer reactivation campaigns.Manage the shared Inside Sales inbox and respond to customer inquiries regarding products, pricing, lead times, consumables, and services.Maintain accurate and up-to-date customer, contact, deal, instrument, and sales information in HubSpot and ensure high CRM data quality.Identify sales opportunities within the existing customer base, including consumables, service contracts, renewals, upgrades, and customer reactivation.Explore new sales approaches, tools, workflows, and automation opportunities, including AI-based solutions, to continuously improve sales effectiveness.Collaborate closely with Sales, Marketing, Applications, Service, and Order Fulfillment teams across different regions to ensure effective customer support and smooth lead handovers.Prepare sales reports and track relevant KPIs, including lead response times, conversion rates, sales activities, and CRM data quality.QualificationsBachelor's degree in Business Administration, Life Sciences, or a related field, or comparable practical experience.First professional experience in Inside Sales, Sales Development, Business Development, Customer Service, or a comparable commercial role.Experience with outbound sales, lead qualification, or customer outreach is an advantage.Experience working with CRM systems such as HubSpot or Salesforce.Familiarity with sales and prospecting tools such as Clay, Apollo, Outreach, ZoomInfo, BioIntelli, or similar platforms is an advantage.Good knowledge of Microsoft 365 and confidence working with digital sales tools and data.Proactive and self-motivated personality with a hands-on working style and the ability to take ownership and work independently.Strong organizational skills, attention to detail, and a customer-oriented mindset.Curiosity about new technologies, automation, and AI tools and motivation to test new approaches and continuously improve existing processes.Strong communication and collaboration skills with the ability to work effectively in an international and cross-functional environment.Professional proficiency in English, both written and spoken.What we offerJoining DISPENDIX means being part of something big and shaping the future of medicine. We are a fast-growing life sciences company with award winning products and a fun, cool team that is friendly and supportive.Agile start-up culture : being a dynamic and international company and still benefit from a flat organizational structure. We work agile (SCRUM) in cross functional teams that is very progressive.Freedom : There is a lot of opportunity to get involved in new projects and have an impact. There is a level of freedom to take ownership and responsibility and work on projects you enjoy.Development : We regularly celebrate individual accomplishments and develop new skills through training courses. We have a talented team you can learn from and gain hands-on knowledge outside of your main responsibilities.Flexible working : We focus on results not working hours, we want our employees to be as productive and happy as possible. Depending on the position and tasks also mobile working is possible.Team building: Teamwork is a top priority for us! We are open-minded, help each other and enjoy organizing team events.A chance to make a difference: We are in the life sciences industry and our work is an excellent way to contribute to the development of new drugs and treatments that will be used to help hundreds of thousands of people worldwide.Do you want to become part of our success story? Then apply online via our job portal. Please note that for Data Privacy compliance we are not able to accept any e-mail applications!At DISPENDIX , we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are an equal opportunity workplace and will always pride ourselves on being a collaborative environment.BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discovery at scale in pharma and biotech. With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications. BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives. BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO. www.bico.com#DISPENDIX