Inside Sales Engineer

PT Ersada Valve Utama; Jakarta Selatan; On-site; IDR 150,000,000 - 250,000,000; Full time

Job summary

PT Ersada Valve Utama is seeking an Internal Sales Engineer to provide technical support to the Sales team and customers, recommending products based on specifications. You will review inquiries, drawings, and datasheets, assist with complaints and RMAs, and maintain thorough records of communications and orders.

The role requires reading engineering datasheets, strong English for business, and proficiency in MS Office.

Qualifications

• Good understanding of engineering products and technical specifications.
• Ability to read and understand datasheets, drawings, and technical documents.
• Good communication and coordination skills.
• Good command of English, especially for business correspondence.
• Proficient in Microsoft Office, especially Excel and Word.
• Detail-oriented, organized, and able to follow up tasks effectively.
• Able to work independently and as part of a team.

Responsibilities

• Provide technical support to the Sales team and customers regarding products and applications.
• Understand customer requirements and recommend suitable products based on technical specifications.
• Review customer inquiries, specifications, drawings, datasheets, and product requirements.
• Assist in handling customer complaints, technical issues, RMA, replacement, and product claims.
• Provide after-sales technical support when required.
• Maintain proper records of customer inquiries, quotations, orders, and technical documentation.
• Ensure all products offered are in accordance with customer requirements and applicable specifications.

Skills

Engineering knowledge

Datasheet reading

Communication

English proficiency

Tools

MS Office (Excel & Word)

Job description

An Internal Sales Engineer provides technical support to the Sales team and customers regarding products and applications. The role involves understanding customer requirements, recommending suitable products based on technical specifications, and ensuring all products offered are in accordance with customer requirements and applicable specifications.

Key responsibilities

Provide technical support to the Sales team and customers regarding products and applications

Understand customer requirements and recommend suitable products based on technical specifications

Review customer inquiries, specifications, drawings, datasheets, and product requirements

Assist in handling customer complaints, technical issues, RMA, replacement, and product claims

Provide after-sales technical support when required

Maintain proper records of customer inquiries, quotations, orders, and technical documentation

Ensure all products offered are in accordance with customer requirements and applicable specifications

About you

Good understanding of engineering products and technical specifications

Ability to read and understand datasheets, drawings, and technical documents

Good communication and coordination skills

Good command of English, especially for business correspondence

Proficient in Microsoft Office, especially Excel and Word

Detail-oriented, organized, and able to follow up tasks effectively

Able to work independently and as part of a team