Senior Inside Sales & Contracts Engineer

Rotork; Serpong; On-site; IDR 538,889,886 - 808,334,830; Full time

Job summary

Rotork is seeking a dedicated professional in Serpong, Indonesia, to deliver exceptional levels of customer service. The successful candidate will produce sales quotations, handle customer queries, and ensure high satisfaction levels. Candidates should have at least 3 years of relevant customer service experience.

The ideal applicant will be a strong communicator, highly organized, and able to work independently while also being part of a team. Familiarity with Microsoft Office is essential.

Qualifications

• 3 years of customer service experience in a relevant role.
• Strong multitasking and task execution skills.
• Ability to work independently and in a team.

Responsibilities

• Provide exceptional customer service and respond to queries.
• Produce sales quotations and technical proposals.
• Organize diagrams and drawings as required.

Skills

Customer Service experience

Communication skills

Data input accuracy

Multitasking abilities

Time management

Microsoft Office

Mechanical and electrical knowledge

Education

Degree or Engineering/Technical Qualification

Tools

ERP Systems

CAD software

Job description

Job Description

Key Responsibilities and Outcomes

Inside Sales Responsibilities

• To provide exceptional levels of Customer Service
• To respond swiftly and accurately to all customer queries within pre-agreed timescales
• Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer
• Responsible for delivering high levels of customer satisfaction at all times
• Ensure quotations are recorded accurately and in a timely fashion, to maintain departmental KPI’s
• Ensure accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation prior to issue to Contracts for booking in
• Progress/chase outstanding quotations within pre-agreed timescales and report accordingly
• To maximise the potential of key accounts and new business with existing and new customers
• Use existing procedures to solve routine or standard problems
• Work under supervision and direction from the Customer Service Manager

Contract Engineering Responsibilities

• Organise the provision of diagrams, drawings and plans as required by the conditions of the order.
• Accept and review the factory Order Confirmation, ensuring the accuracy of all data contained within it.
• Review sales order promise dates and adjust were necessary based on the latest information from purchasing, never allowing orders to go late.
• Communicate with factory points of contact on orders with delivery issues and expedite orders where appropriate to the Operations Manager for further follow-up.
• Carry out the purchasing function of the day-to-day tasks.
• Expedite suppliers on a regular (weekly) basis to ensure on time delivery of purchased items and run delivery performance reports as part of supplier performance evaluation
• Organise the provision of technical schematics, drawings and administrative response to Project Contracts and Sales Orders as required by the conditions of the job

Qualifications

Personal Specification: Essential

• Strong Customer Service experience - typically 3 years’ experience in relevant role involving basic concepts and procedures
• Good communication skills, customer focused, strong multitasker and good at executing tasks
• High level of data input accuracy
• Ability to work independently and part of a wider team
• Exhibit tact and strong diplomatic skills when dealing with all staff, customers and suppliers.
• Sound time management and planning skills.
• Well-developed self-motivation, independence and self-reliance.
• Knowledge of and experience with the use of Microsoft Office® . and the ability to use proprietary software systems.
• Ability to communicate clearly, effectively and succinctly in English at all levels both written and oral.
• Ability to work as part of a team.
• Knowledge of international business and logistics practices.
• Experience in a contractual environment and understanding of implications of contract law.
• Good technical, mechanical and electrical knowledge.
• Knowledge of C.A.D. and/or Solid edge/other packages preferred but not mandatory

Desirable

• Experience in using ERP Systems
• Degree or Engineering / Technical Qualification -entry level role (or equivalent)