Industrial Relations Manager

ASIA PULP AND PAPER; Jawa Barat; On-site; IDR 1,800,000,000 - 3,200,000,000; Full time

Job summary

ASIA PULP AND PAPER is seeking an experienced Industrial Relations Manager for its Karawang mill in West Java. This full-time role focuses on managing employee relations, labour compliance, and industrial relations across operations.

You will advise senior management, handle grievances, ensure statutory compliance, and maintain effective dialogue with unions. The ideal candidate has 15+ years in IR, strong Indonesian labour law knowledge, and bilingual English/Indonesian communication skills.

Qualifications

• Bachelor's degree in Law, Human Resources, or related field.
• Minimum 15 years of professional experience in industrial relations, employment law, or human resources management, preferably within a manufacturing or industrial environment.
• Comprehensive knowledge of Indonesian labour laws, including the Labour Law No. 13 of 2003, Ciptaker, and related regulations.
• Strong understanding of collective bargaining agreements and negotiation processes.
• Excellent communication skills in both English and Indonesian, with the ability to communicate effectively with employees at all levels.
• Proven ability to manage complex employee relations situations with diplomacy, fairness, and integrity.
• Strong problem-solving skills and the ability to remain calm and objective when handling sensitive matters.
• Experience in managing union relations and collective agreements.
• Proficiency in relevant HR management systems and Microsoft Office applications.

Responsibilities

• Develop and implement comprehensive industrial relations policies and procedures that align with Indonesian labour legislation and company standards.
• Manage employee grievances, disciplinary matters, and disputes in a fair, impartial and timely manner.
• Maintain effective communication and dialogue with employee representatives, unions, and worker committees.
• Provide expert advice to senior management on labour law compliance, employee relations matters, and potential legal risks.
• Ensure compliance with all statutory requirements, including working hours, leave entitlements, health and safety regulations, and termination procedures.
• Monitor workplace culture and implement initiatives to enhance employee engagement and satisfaction.
• Prepare and maintain accurate documentation related to employment contracts, collective agreements, and labour disputes.
• Collaborate with other departments to ensure consistent application of HR policies and procedures across the organisation.

Skills

English proficiency

Indonesian proficiency

Education

Bachelor's degree in Law or HR

Tools

HR management systems

MS Office

Job description

About us Asia Pulp and Paper is a leading global manufacturer and distributor of pulp and paper products. We are committed to delivering high-quality products whilst maintaining sustainable practices and fostering a positive workplace culture. With operations across multiple continents, we pride ourselves on our commitment to operational excellence, innovation, and the development of our workforce. Our success is built on the foundation of strong employee relations and a collaborative working environment where every team member contributes to our shared vision.

About the role We are seeking an experienced Industrial Relations Manager to join our team at our mill in Karawang, West Java. This is a full-time position that plays a strategic role in managing all aspects of employee relations, labour compliance, and industrial relations within our operations. The Industrial Relations Manager will serve as a key point of contact between management and employees, ensuring harmonious workplace relations whilst maintaining compliance with Indonesian labour laws and regulations. This role is essential to supporting our operational objectives and fostering a positive, productive work environment.

Key responsibilities

Develop and implement comprehensive industrial relations policies and procedures that align with Indonesian labour legislation and company standards

Manage employee grievances, disciplinary matters, and disputes in a fair, impartial and timely manner

Maintain effective communication and dialogue with employee representatives, unions, and worker committees

Provide expert advice to senior management on labour law compliance, employee relations matters, and potential legal risks

Ensure compliance with all statutory requirements, including working hours, leave entitlements, health and safety regulations, and termination procedures

Monitor workplace culture and implement initiatives to enhance employee engagement and satisfaction

Prepare and maintain accurate documentation related to employment contracts, collective agreements, and labour disputes

Collaborate with other departments to ensure consistent application of HR policies and procedures across the organisation

What we're looking for

Bachelor's degree in Law, Human Resources, or a related field

Minimum 15 years of professional experience in industrial relations, employment law, or human resources management, preferably within a manufacturing or industrial environment

Comprehensive knowledge of Indonesian labour laws, including the Labour Law No. 13 of 2003, Ciptaker, and related regulations

Strong understanding of collective bargaining agreements and negotiation processes

Excellent communication skills in both English and Indonesian (Bahasa Indonesia), with the ability to communicate effectively with employees at all levels

Proven ability to manage complex employee relations situations with diplomacy, fairness, and integrity

Strong problem-solving skills and the ability to remain calm and objective when handling sensitive matters

Experience in managing union relations and collective agreements

Proficiency in relevant HR management systems and Microsoft Office applications

Willing to be placed in Karawang, West Java

Packaging, Paper & Forest Products More than 10,000 employees

As one of the world’s largest pulp and paper companies, Asia Pulp and Paper Group (APP) is responsible for delivering quality products to meet the growing global demand for tissue, packaging and paper. On any given day, our products find their way into the hands of consumers in various branded forms from all over the world. Started in 1972 with Tjiwi Kimia producing caustic soda, now we run operations across Indonesia and China with an annual combined pulp, paper, packaging product and converting capacity of over 19 million tons per annum. Today, APP markets its products in more than 120 countries across six continents.

Over the years, we have expanded our operations significantly through the acquisition and expansion of several of our pulp and paper mills. It’s our commitment to customer satisfaction that enables us to grow our share in paper sales worldwide and broaden our presence through offices in many countries. We believe ‘tradition and modernity go hand in hand’ which means we value long term relationships as part of our Eastern traditions, while we also are eager to embrace the modern values of innovation and efficiency.

As one of the world’s largest pulp and paper companies, Asia Pulp and Paper Group (APP) is responsible for delivering quality products to meet the growing global demand for tissue, packaging and paper. On any given day, our products find their way into the hands of consumers in various branded forms from all over the world. Started in 1972 with Tjiwi Kimia producing caustic soda, now we run operations across Indonesia and China with an annual combined pulp, paper, packaging product and converting capacity of over 19 million tons per annum. Today, APP markets its products in more than 120 countries across six continents.

Over the years, we have expanded our operations significantly through the acquisition and expansion of several of our pulp and paper mills. It’s our commitment to customer satisfaction that enables us to grow our share in paper sales worldwide and broaden our presence through offices in many countries. We believe ‘tradition and modernity go hand in hand’ which means we value long term relationships as part of our Eastern traditions, while we also are eager to embrace the modern values of innovation and efficiency.