Indoor Sales & Personal Assistant Executive

Phoenix Contact; Tangerang; Vor Ort; IDR 66.960.000 - 111.600.000; Vollzeit

Zusammenfassung

Phoenix Contact Indonesia seeks a Sales Indoor & Personal Assistant Executive to support sales operations, customer service, and executive administrative activities in Tangerang.

The role requires 2–4 years of experience, strong English and Bahasa Indonesia communication, and advanced MS Excel/PowerPoint skills for professional reports and presentations.

Qualifikationen

• Diploma/Bachelor’s Degree in Business Administration, Marketing, Management, or related fields.
• 2-4 years of experience in Sales Support, Customer Service, Administration, Personal Assistant, or similar roles.
• Fluent English and Bahasa Indonesia with strong communication skills.

Aufgaben

• Support Outdoor sales team on quotation generation and set up appointments with potential customers.
• Coordinate travel arrangements, meetings, and events for management.
• Handle customer inquiries, delivery schedules, quotations, and follow up promptly.
• Take ownership of queries and ensure timely resolution, escalating when needed.

Kenntnisse

Sales Support

Customer Service

Administration

Personal Assistant

English

Bahasa Indonesia

Excel

PowerPoint

Data Analysis

Presentation Skills

Multitasking

Confidentiality

Ausbildung

Bachelor's or Diploma in Business

Tools

MS Office

Microsoft Excel

PowerPoint

Jobbeschreibung

As a Sales Indoor & Personal Assistant Executive, you will support sales operations, customer service, and executive administrative activities to ensure smooth daily business operations. This role requires strong organizational skills, attention to detail, and the ability to coordinate effectively with customers, management, and internal teams.

Responsibilities:

• Support Outdoor sales team on quotation generation, sets up appointments with potential customers.
• Routing qualified opportunities to the appropriate salesperson for further development and closure.
• Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
• Resolve customer complaints by being the focal person in driving for solutions.
• Take ownership of queries and proactively follow through to resolution.
• Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.
• Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.
• Ensure internal and external customers are serviced promptly, respectful, and accurately.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Demonstrate a positive and flexible approach to changing business priorities.
• Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.
• Support Reporting Manager and management on monthly report submission preparation

Personal Assistant

• Manage calendars, schedules, and appointments for management.
• Coordinate travel arrangements, including flight and hotel bookings.
• Prepare meeting rooms and assist with meeting logistics.
• Handle expense claims and related documentation.
• Manage emails, phone calls, and correspondence on behalf of management.
• Organize and maintain records, documents, and confidential information.
• Assist with administrative tasks and ad hoc assignments as required.

Requirements:

• Diploma/Bachelor’s Degree in Business Administration, Marketing, Management, or related fields.
• 2-4 years of experience in Sales Support, Customer Service, Administration, Personal Assistant, or similar roles.
• Strong communication skills in English and Bahasa Indonesia.
• Advanced proficiency in Microsoft Excel and PowerPoint, with the ability to create professional reports, data analysis, and impactful business presentations.
• Strong presentation development and formatting skills with excellent attention to detail.
• Highly organized, detail-oriented, proactive, and able to manage multiple priorities independently.
• Customer-focused with strong problem-solving and interpersonal skills.
• Ability to maintain confidentiality and professionalism when handling sensitive information.
• Experience in B2B sales support or industrial/manufacturing environments is an advantage.